Associate support research specialist

A Client Innova Solutions Is Immediately Hiring for Associate Research Support Specialist

Position type: Full Time – Contract Duration: 03 Months

Location: Philadelphia, PA

As an Associate Research Support Specialist, you will:

• Responsible for triaging incidents, identifying areas needed to research and/or resolve, and assign tasks to resolver groups as necessary.
• Must understand all aspects of the business unit including workflow, processes, related systems and work procedures.
• Observes, assimilates and performs assigned duties required by the Research Support Specialist.
• Evaluates escalated business incidents to ensure that information provided in the incident is complete and provides a clear definition of the issue.
• Determines appropriate Assignment Group & Assignee for incidents based upon Incident Description and assignment protocols.
• Determines next steps needed to bring an issue to resolution.
• This may include research into the applicable source systems to determine the nature of the issue and identify which business area(s) needs to be engaged to bring the incident to resolution.
• Provides clear and complete updates to the work notes and customer visible comments in ServiceNow to enable co-workers, vendors, and customers to understand the progress and status every incident.
• Analyze and refine data extract into consumable format report in support of Incident and/or Problem analysis.
• These will support activities such as; claims impacts, enrollment impacts, incident status and tracking, etc.
• Ensures that a root cause is identified for each incident and appropriate correction and cleanup is completed if necessary.
• Identifies incidents that need to be attached to an existing ServiceNow Problem or have a new problem created based upon problem management guidelines.

The Ideal Candidate will have:

• Bachelor’s degree in business administration preferred, or equivalent knowledge acquired by work experience or training.
• One or more years’ proven work experience in a business unit necessary or equivalent external experience.
• Demonstrated analytical and problem-solving skills.
• Proficient oral and written communication skills necessary.
• Technical knowledge of Microsoft office products.

Qualified candidates should APPLY NOW for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you!

Thank you! Gandam Meghana 218-325-3819 Gandam.Meghana@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range*: $30 - $33 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America’s Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications

Website : https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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