Associate it onsite support

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: Type of Position: Professional Staff - Project/Program Administration Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: IT | Client Services Campus Support Department's Website: Summary of Job Duties: Under direct supervision, provides accurate and timely solutions to end-user computer and networking problems. Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes. This position participates in a group 24 hours a day 7 days a week, 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Qualifications: Associate Degree in Information Technology or related field of study - OR - High School diploma plus 2 years of experience in IT support functions or IT technical-related experience. Required to be on-call and to respond immediately to trouble calls outside of general work hours. Work occasionally may require in excess of eight hours per day. Preferred Qualifications: Bachelor's Degree in Information Technology or related field of study. Customer service experience. Certifications: A+, Network+, MCP, CCNA Rotating weekend and holiday coverage. Workload pressure will regularly subject the incumbent to moderate to high job-related stress.

Responsibilities: Install, program, and commission electronic control systems, which may include door access control, CCTV, intrusion detection, communication, structured cabling, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices, and associated hardware. Troubleshoot and repair problems with equipment, software, or configuration and return systems to full functionality. Provide end-user support and assistance with badge access, video surveillance, electronic control systems, and other network system components. Documents work in progress and solutions to trouble calls using call tracking software. Provides the manager with daily status reports of ongoing projects. Performs other duties as assigned.

Additional Information: Salary Information: Commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS. Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: N/A Frequent Physical Activity: Crawling, Crouching, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Sitting, Standing, Stooping, Talking, Walking Occasional Physical Activity: Driving, Sharps Benefits Eligible: Yes