Position Summary

We are seeking a detail-oriented and process-driven Assistant Warranty Administrator to support our service department by ensuring all warranty repair orders and documentation meet manufacturer warranty policies and guidelines and to assist with submissions.

The position also doubles as an accounting clerk with various office duties including parts receivables, payables posting, data entry, scanning documents and filing.

Key Responsibilities

• Review all warranty repair orders for accuracy, completeness, and compliance with manufacturer warranty policies
• Verify proper documentation including technician stories, causal parts, labor operations, and supporting details
• Ensure all warranty paperwork meets audit and policy standards prior to submission
• Identify and correct discrepancies, missing information, or non-compliant claims
• Work closely with service advisors, technicians, and management to improve documentation quality
• Maintain organized and audit-ready warranty files (digital and/or physical)
• Track and report trends, errors, and opportunities for process improvement
• Assist in internal warranty audits and compliance checks
• Stay current on warranty policies, bulletins, and updates
• Handle all parts receivable payments
• Scan all repair orders and parts tickets into the WebDocs system
• Payable posting
• Filing

Qualifications

• Previous dealership experience preferred
• Strong understanding of automotive service processes and repair orders
• Familiarity with warranty policies and compliance standards
• Exceptional attention to detail and organizational skills
• Ability to interpret and enforce policy guidelines
• Excellent communication skills to work across departments

Key Traits for Success

• Highly detail-oriented and process-driven
• Strong accountability and consistency
• Analytical mindset with problem-solving ability
• Ability to enforce standards while maintaining positive team relationships

Why This Role Matters

This position plays a critical role in protecting dealership profitability by ensuring warranty compliance, audit readiness, and claim accuracy—reducing chargebacks and strengthening operational integrity.