Position Overview:

Responsible for assisting the store manager with maintaining and supervising of a well-organized and efficient store that creates an enjoyable shopping environment for customers.

Essential Functions and Major Responsibilities:

• Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures.
• Opens and closes the store at the proper times and performs mid-shift duties.
• Knows budgeted sales quotas and assists the manager in achieving those goals by completing daily budget sheets, pushing and pulling inventory, and accurately pricing high-end merchandise, offering excellent customer service, and ensuring the store opens on time and is kept clean.
• Builds and maintains a motivated and efficiently trained sales staff. Informs staff of promotions, policies and procedures.
• Trains and evaluates employee’s performance. Provides performance feedback to Store Manager.
• Completes weekly/daily sales reports, upkeeps inventory, orders stock, maintains sales log, processes staff payroll, schedules personnel, and tallies money daily.
• Displays and merchandises stock in order to create an appealing and conducive selling environment.
• Manages customer complaints regarding salespeople, merchandise and/or store policy in a tactful and efficient manner.
• Performs work activities of subordinates, such as cleaning and organizing racks and displays and selling merchandise.
• Works with program staff to provide a rewarding and effective training experience for program participants.
• Schedules daily tasks, evaluates performance and makes recommendations to program coordinator.
• Knowledgeable of all policies and procedures and assures compliance.
• Accomplishes organization mission by completing related assignments as needed.

Qualifications and Special Skills Required:

• Position requires a high school diploma or equivalent, a minimum of 2 years of retail sales experience, and a minimum 2 years supervisory experience.
• Must have strong leadership skills and must be able to train, develop and motivate staff. Must have good team building skills.
• Must be able to drive sales and have a strong customer focus.
• Incumbent must be able to work with a diverse group of customers and staff, and with individuals with disabilities.
• Incumbent must also have the ability to determine when to direct a problem situation to a supervisor.
• Requires acceptable results of CORI check according to Goodwill policy and requirements.