Assistant regional operations manager

We are seeking an experienced Assistant Regional Operations Manager with strong time management, organizational skills, a strong work ethic, and flexibility. In this role, you will deliver outstanding service while supporting Originators and Operations team members, while gaining increased leadership exposure within regional operations.

• Success in this role relies on strong time management, organization, and a positive attitude. Key responsibilities include:
• Manage processing pipeline, including adherence to compliance requirements, as needed
• Partner with the Regional Operations Manager to identify employee development and training needs and support the implementation of this training
• Support the delivery of training related to system enhancements, procedural updates, program changes, and workflow/compliance requirements
• Facilitate operational coverage during team member absences
• Provide ongoing, constructive feedback to support team development
• Collaborate with Regional Operations and Branch leadership to identify areas of concern and help implement solutions and process improvements
• Support management of loan pipelines to help ensure turn-time SLAs are met and loans close on schedule
• Coordinate backup support during peak volume times for the processing team to maintain service levels
• Partner with the Loan Processing Lead to manage capacity and identify training opportunities and procedural improvements
• Coordinate with Regional Operations manager on file flow and post-closing items as required.

Strong judgment and decision-making ability

High level of accuracy and attention to detail

Demonstrated integrity and ethical standards

Strong knowledge of FHA, VA, FNMA, and FHLMC guidelines

Solid foundation in mortgage lending operations

Strong time management, organization, planning, and prioritization skills

Self-motivated, goal-oriented, and action-focused

Ability to research, identify, and recommend best practices

Strong communication and interpersonal skills, with the ability to build team cohesion

Team-oriented mindset with a willingness to mentor and support development

Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)

Ability to think creatively and approach challenges with resourcefulness

NMLS # is preferred but not required

High school diploma required

This position requires a minimum of 10+ years of experience in a mortgage operations role.

Previous experience as a Processing Team Lead, Supervisor, or Manager preferred.

Travel up to 10%