Job Title: Assistant Manager

Location: Richmond, VA

Reports to: Facility Manager

FLSA Status: Part Time Non-Exempt (16 hours/week)

Job purpose

The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renting self storage and selling related merchandise (boxes, locks, etc) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Schedule and supervise minor repairs needed at the store
• Advise the District Manager of any repairs, construction defects or large maintenance projects.
• Supervise maintenance technician’s or 3rd party contractors while performing routine maintenance or repairs at the facility.
• Visually inspect the store daily, identify and respond promptly to any potential breach of security.
• Understands basic operations and maintenance requirements for facility systems (HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
• Perform minor maintenance duties, changing light bulbs, weed control etc.
• Implement, follow and enforce compliance of company policy and procedures.

Requirements

Skills and Qualifications

• 3+ years Retail experience preferred
• 2+ years Supervisor or Leadership experience preferred
• Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
• Must be able to work with minimal supervision, and also in a team environment.
• Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.
• Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.
• Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.
• Ability to problem solve, analyze information and demonstrate professionalism
• Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.
• Presents a professional, positive image that reflects well on the organization.

Working conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The worker is subject to both environmental conditions: Activities occur inside and outside.

Physical requirements

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions. May be exposed to hazardous materials found in a home or general office environment. Use of household cleaning products and disinfectants may be required.

Direct reports

This position does not have any supervisory responsibilities.