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  4. Service Manager

Onsite Service Manager jobs in Richmond, Virginia, USA

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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

Service Manager On-Site — Richmond, VA Opportunities Await

Richmond continues to grow as a hub for skilled trades and customer-focused operations, creating steady demand for a dedicated service manager to oversee daily operations. This on-site role offers 33 open positions for professionals ready to lead teams and drive customer satisfaction in a thriving local market. Companies across Virginia are actively looking to hire a service manager who can balance technical oversight with strong leadership.

The ideal candidate brings proven experience in team leadership, scheduling, and customer relationship management, along with a solid understanding of service operations and budgeting. Strong communication skills and the ability to resolve issues quickly are essential, as is comfort working with both staff and clients daily. Familiarity with service software systems and a track record of improving efficiency will set candidates apart in this competitive field.

On-site service manager jobs in Richmond typically involve direct oversight of technicians, dispatch coordination, and in-person client interactions that remote roles simply can't replicate. Richmond's expanding service industry, from automotive to home services, has fueled consistent hiring activity, making this an excellent time to explore new service manager vacancies. Employers value professionals who can be present, responsive, and hands-on with their teams.

If you're ready to take the next step in your career, now is the time to explore service manager positions available in Richmond and beyond. Global Work AI connects motivated professionals with employers seeking dependable leadership talent. Discover your next opportunity and apply today to join a growing, dynamic industry.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a service manager in Richmond, Virginia?

    In Richmond, Virginia, compensation for a service manager typically falls in the mid-$60,000s to low-$80,000s range, with higher pay possible in larger companies, technical environments, or roles tied to revenue targets. Local demand, years of experience, and whether the position sits in customer service, operations, or field support can move the figure up or down. Benefits, bonus plans, and overtime policies also matter. Checking current Richmond listings and comparing similar management roles gives a clearer picture of today’s market rate.
  • What skills are most important for a service manager?

    Strong people leadership is usually the biggest differentiator, especially in an on-site service manager role where daily coordination matters. Employers in Richmond, Virginia often look for clear communication, conflict resolution, scheduling, coaching, and the ability to keep teams focused on service levels. Operational judgment, problem-solving, and comfort with data are also valuable because the job often involves tracking response times, quality, and customer satisfaction. Familiarity with CRM or workforce tools can help, so it is useful to compare required skills across current local openings.
  • What qualifications do you need to become a service manager?

    Most employers expect a mix of education and hands-on experience rather than one fixed credential. A bachelor’s degree in business, management, hospitality, or a related field can help, but many service manager jobs in Richmond, Virginia prioritize several years in customer-facing, operations, or supervisory work. Certifications in project management, customer experience, or process improvement may strengthen a profile. Some companies also value industry-specific knowledge, such as automotive, healthcare, or facilities support, so reviewing local postings can clarify the most relevant background.
  • What are the main responsibilities of a service manager in a customer service or operations role?

    Day to day, this role usually centers on keeping service delivery smooth, consistent, and accountable. A service manager may supervise staff, assign shifts, resolve escalations, monitor performance metrics, and make sure customer issues are handled quickly and professionally. In an operations setting, the work can also include process improvement, inventory coordination, vendor contact, and compliance with company standards. In Richmond, Virginia, employers often want someone who can balance team support with efficiency, so it helps to compare duties across related openings before applying.
  • What does the hiring process usually look like for a service manager position?

    The process often starts with an application and resume screen, followed by one or more interviews focused on leadership style, service handling, and operational judgment. In many Richmond, Virginia companies, candidates may also complete a skills-based exercise, meet with a department lead, or discuss scheduling and pay expectations. References are commonly checked, and some employers ask for examples of coaching staff or improving performance. It is smart to review the job description closely and prepare stories that show measurable results in similar management roles.
  • What career growth opportunities are available after working as a service manager?

    Experience in this role can open doors to broader leadership positions such as operations manager, regional manager, customer experience manager, or director-level work. In Richmond, Virginia, service manager experience is also useful for moving into training, process improvement, account management, or general management, depending on the industry. The strongest paths usually come from showing results in team development, quality control, and customer retention. Building expertise in reporting, budgeting, and cross-functional coordination can make the next step easier, so it helps to track openings that sit one level above.
  • What kind of schedule and work conditions should you expect in an on-site service manager job?

    An on-site service manager position usually means reporting in person, often during standard business hours but sometimes with early starts, late closings, weekends, or rotating coverage depending on the operation. In Richmond, Virginia, work conditions can vary by industry: office-based settings may be more predictable, while customer service, retail, healthcare, and facilities roles can involve faster pacing and frequent staff interaction. The job often requires standing, walking the floor, and responding quickly to issues. Reviewing listings carefully will show which schedules are most common.

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33 jobs found

  • Ulta Beauty, Inc.

    Ulta Beauty, Inc.

    12 days ago

    Merchandise manager

    OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts....

    onsite, Richmond, VA, United States
    $36k – $52k/yrFull TimeJunior (<2 years)
  • Royal Farms

    Royal Farms

    14 days ago

    Assistant store manager

    Job Purpose The Assistant Store Manager is responsible for supporting the Store Manager in managing daily store operations while also contributing to short-term planning and strategy that drive store...

    onsite, Richmond, VA, United States
    $48k – $56k/yrFull TimeJunior (<2 years)
  • Four Points

    Four Points

    14 days ago

    Guest service manager

    Managed by SMI Hotel Group, a growing hotel management company with upscale, full-service hotels in Virginia and Texas, the Four Points by Sheraton Richmond is a 195-room hotel featuring 11,000...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Healthcare Services Group, Inc.

    Healthcare Services Group, Inc.

    14 days ago

    Dining services assistant manager

    Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At...

    onsite, Richmond, VA, United States
    $40k – $45k/yrFull TimeNo Skills
  • Spencer Gifts

    Spencer Gifts

    15 days ago

    Returning store manager - spirit

    Hourly rate ranges from $20.50 - $20.75 per hour and is dependent upon qualifications and experience. Benefits include: Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program. All Bonus...

    onsite, Richmond, VA, United States
    $41k – $42k/yrFull TimeJunior (<2 years)
  • Winchester Equipment Co.

    Winchester Equipment Co.

    15 days ago

    Parts and service manager bosr

    Parts and Service Manager – Bobcat Construction Equipment Dealership Location: Richmond, VA | Employment Type: Full-Time Build a Strong Team. Deliver Exceptional Service. Keep Customers Moving. We...

    onsite, Richmond, VA, United States
    Full TimeLead / Manager
  • Spencer Gifts

    Spencer Gifts

    15 days ago

    Store manager - spirit

    Hourly rate ranges from $20.50 - $20.75 per hour and is dependent upon qualifications and experience. Benefits include: Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program. All Bonus...

    onsite, Richmond, VA, United States
    $41k – $42k/yrPart TimeJunior (<2 years)
  • Four Points

    Four Points

    15 days ago

    Front desk supervisor

    We are looking for an experienced and motivated Front Desk Supervisor to assist the Front Office Manager in leading the front desk team and ensuring an exceptional guest experience. The ideal...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Graybar

    Graybar

    15 days ago

    Offsite service rep iv

    Make a difference. As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role you will: Take an active role in...

    onsite, Richmond, VA, United States
    $52k/yrFull TimeMiddle (2-4 years)
  • Carrols Corporation

    Carrols Corporation

    16 days ago

    Assistant manager

    Burger King® Assistant Manager Bring the flavor. Bring the fire. Grow the team. Welcome to the Flame-Grilled Life. At Burger King®, our Assistant Managers (AMs) play a critical role in driving...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Sherwin-Williams

    Sherwin-Williams

    16 days ago

    Multi-location customer service specialist

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

    onsite, Midlothian, VA, United States
    Full TimeEntry with Degree
  • ACAC Midlothian

    ACAC Midlothian

    16 days ago

    Member services manager

    At acac, we believe in living your best and that means working your best too! In this exciting role, you will oversee the daily operations of our Member Services department. Why join acac? It's about...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Four Points by Sheraton Richmond

    Four Points by Sheraton Richmond

    16 days ago

    Front desk supervisor

    We are looking for an experienced and motivated Front Desk Supervisor to assist the Front Office Manager in leading the front desk team and ensuring an exceptional guest experience. The ideal...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • SteelHead Management

    SteelHead Management

    17 days ago

    Service manager

    SteelHead Management is a private, locally-based Property Management group specializing in class-A assets in urban environments. Our team is dedicated to providing an environment that embraces...

    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
  • Hibbett

    Hibbett

    18 days ago

    Assistant manager

    Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager...

    onsite, Richmond, VA, United States
    $33k/yrFull TimeJunior (<2 years)
  • Capital One

    Capital One

    18 days ago

    Senior manager, vertical risk manager: daas (decisioning as a service)

    Senior Manager, Vertical Risk Manager: DaaS (Decisioning as a Service) Senior Risk Managers at Capital One are highly motivated Risk Management professionals with excellent organizational and...

    onsite, McLean, VA, United States
    $178k – $203k/yrFull TimeSenior (5+ years)
  • Domino's Pizza

    Domino's Pizza

    18 days ago

    Shift manager

    Company Description We are K&K Family Ventures (a locally owned Franchise of Domino's) and we strive to treat all of our team like family. Our goal is to get to know each team member and help you...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • The Jefferson Hotel

    The Jefferson Hotel

    18 days ago

    Sales manager

    Job Details: Job Location: The Jefferson Hotel - RICHMOND, VA Position Type: Full Time Salary Range: $57000.00 - $62000.00 Base+Commission/year Job Shift: Day This results driven position is ideal...

    onsite, Richmond, VA, United States
    $57k – $62k/yrFull TimeJunior (<2 years)
  • Estes Express Lines

    Estes Express Lines

    18 days ago

    Account manager ii, client focus

    Job Summary: Responsible for the management of customer accounts. Oversee transportation spend and shipments for both inbound and outbound transactions and collaborate with key stakeholders across...

    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
  • The Jefferson Hotel

    The Jefferson Hotel

    18 days ago

    Reservation service agent

    Job Details: Job Location: The Jefferson Hotel - RICHMOND, VA Position Type: Full Time Salary Range: $14.50 - $16.50 Job Shift: Any The Jefferson Hotel is seeking a polished and service-driven...

    onsite, Richmond, VA, United States
    $29k – $33k/yrFull TimeJunior (<2 years)
  • DPR Construction

    DPR Construction

    18 days ago

    Asst branch manager

    Job Description OES Equipment, part of the DPR Family of Companies, is seeking an Assistant Branch Manager at our Richmond Mega Project site. At DPR, roles and responsibilities are more than...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • CRi

    CRi

    19 days ago

    Program manager

    Real Heroes Work Here! CRi is seeking a Program Manager for our Residential program located in Richmond, VA! The Program Manager serves as the leader at the program and contributes to the creation of...

    onsite, Richmond, VA, United States
    Full TimeLead / Manager
  • Spencer Gifts

    Spencer Gifts

    19 days ago

    Returning assistant store manager - spirit

    Hourly rate ranges from $17.25 - $17.50 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program....

    onsite, Richmond, VA, United States
    $35k – $35k/yrPart TimeJunior (<2 years)
  • Deloitte

    Deloitte

    19 days ago

    Service strategy manager – technology industry

    SERVICE STRATEGY MANAGER – TECHNOLOGY INDUSTRY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Dollar Tree

    Dollar Tree

    20 days ago

    Customer service associate i

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

    onsite, Richmond, VA, United States
    $26k – $27k/yrPart TimeJunior (<2 years)
  • Graybar

    Graybar

    22 days ago

    Service center inbound/outbound warehouse manager

    Become part of the excitement. As the Service Center Inbound/Outbound Warehouse Manager you will manage assigned zone/service center operations including staff, process management, security...

    onsite, Richmond, VA, United States
    $78k/yrFull TimeJunior (<2 years)
  • Pollo Campero

    Pollo Campero

    22 days ago

    Shift manager

    Overview The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful...

    onsite, Richmond, VA, United States
    $40k/yrFull TimeJunior (<2 years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Mettler Toledo

    Mettler Toledo

    22 days ago

    Service support specialist (onsite)

    Our Opening and Your Responsibilities The Sr. Onsite Service Support Specialist is the central point of contact between our customer at the onsite location, internal service teams, technical support...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Foot Locker

    Foot Locker

    23 days ago

    Assistant manager

    Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids...

    onsite, Richmond, VA, United States
    $36k/yrFull TimeJunior (<2 years)
  • QUIPT HOME MEDICAL INC

    QUIPT HOME MEDICAL INC

    24 days ago

    Customer service representative

    Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • CHT USA

    CHT USA

    a month ago

    Quality control & ims manager

    POSITION OVERVIEW The Quality Control and IMS Manager role is responsible for managing the daily activities and employees of the QC Lab as well as the overseeing the Integrated Management Systems of...

    onsite, Richmond, VA, United States
    Full TimeLead / Manager

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