Job Description

Are you a natural leader ready to take the next step in your career? We're looking for an Assistant Manager to join our team at our Pittsburgh, United States location (2003 S Garrison). In this role, you'll be the driving force behind daily operations, leading a dedicated team while ensuring exceptional customer experiences and operational excellence. If you're organized, detail-oriented, and passionate about motivating others to achieve their best, we want to hear from you!

Responsibilities

• Lead, supervise, and mentor team members to ensure they meet performance standards and company policies
• Oversee all cost controls, inventory management, and cash handling procedures during your shift
• Maintain strict adherence to all company policies and procedures, setting the example for your team
• Manage staffing schedules, ensuring adequate coverage and team member availability
• Monitor and maintain store cleanliness, food safety standards, and adherence to brand image guidelines
• Process and manage paperwork, including inventory reports, financial records, and performance documentation
• Deliver exceptional customer service and resolve customer concerns with empathy and professionalism
• Analyze operational data and make data-driven decisions to improve profitability and efficiency
• Coordinate marketing initiatives and promotional activities to drive sales and customer engagement
• Ensure punctuality and attendance accountability for all team members
• Train and develop team members on equipment operation, food preparation, and customer service protocols
• Manage food inventory, ordering, and storage to minimize waste and control costs
• Work collaboratively with upper management to implement new programs and achieve organizational goals
• Adapt quickly to changing priorities and handle multiple responsibilities simultaneously under pressure

Qualifications

Required Skills:

• Strong leadership and team management abilities
• Proficiency in cost control, inventory management, and cash handling
• Excellent mathematical skills for accurate calculations and financial management
• Outstanding verbal and written communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with computer systems and point-of-sale technology
• Sound judgment and decisive decision-making capabilities
• Strong organizational and time management skills
• Ability to work under pressure while maintaining quality standards
• Conflict resolution and problem-solving expertise
• Customer service excellence and interpersonal skills
• Attention to detail and analytical mindset

Required Experience:

• Minimum 1-2 years of supervisory or team leadership experience
• Previous retail or food service operations experience
• Demonstrated experience with cash handling and financial accountability
• Experience managing and motivating diverse teams

Preferred Skills:

• Performance management and employee coaching experience
• Experience with scheduling software and workforce management tools
• Knowledge of food safety and health code compliance
• Marketing and promotional campaign experience
• Experience in a fast-casual or quick-service restaurant environment

Preferred Experience:

• Previous experience in a similar assistant manager or supervisory role
• Background in training and developing team members
• Experience with inventory management systems

Education:

• High school diploma or equivalent (GED)
• Relevant management certification or coursework is a plus

Personal Attributes:

• Reliable, punctual, and committed to accountability
• Resilient and adaptable to changing business needs
• Empathetic and supportive approach to team leadership
• Transparent communicator with strong interpersonal skills
• Visionary thinker who can identify opportunities for improvement
• Inclusive mindset that values diverse perspectives and contributions
• Flexible and willing to work varied shifts as needed
• Motivated by achieving goals and driving team success

Additional Information

Additional Job Details

• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
• Reaching: Reaching is performed continuously; up, down and forward.
• Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

• Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

REQUIRES

• Valid driver's license with safe driving record meeting company standards.
• Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

• Carrying: During delivery, carry pizzas and beverages while performing walking and climbing duties.
• Driving: Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
• Walking: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
• Climbing: During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

• Exposure To: Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

• Far vision and night vision for driving.