Assistant guest services manager

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.

The Assistant Guest Services Manager supports the overall operation of the Front Office to ensure exceptional guest experiences. This role assists in supervising the Guest Services team, resolving guest concerns, and maintaining service standards in alignment with brand and company expectations.

Job Title: Assistant Guest Services Manager - Exempt

Department: Front Office

Supervision Exercised: Guest Service Agents

Supervision Received: Guest Services Manager

Hours - 3:00 p.m. to 11:00 p.m.

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent required. Associate or bachelor’s degree preferred.

Experience

1–2 years of supervisory experience in hospitality or front office preferred. Previous hotel experience required.

Skills and Knowledge

• Strong leadership and team-building abilities.
• Excellent customer service and communication skills.
• Strong organizational and multitasking capabilities.
• Ability to problem-solve and make sound decisions independently.
• Proficiency with Property Management Systems (PMS) and Microsoft Office.

JOB DUTIES

• Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
• Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front-of-house team members.
• Ensure adherence to company policies, service standards, and safety/security procedures.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.