Assistant Director, Student Employment

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996. Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise". The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

Reporting to the Director of Student Employment, the Assistant Director provides operational and strategic support for Clark University's campus-wide student employment program. The position ensures that students, faculty, and staff have an accessible, efficient, and well-supported student employment experience while maintaining effective systems, processes, and practices that are compliant with federal and state law. Student employment is an important component of the Clark experience, providing students with opportunities to earn income, build relationships, develop professional competencies, apply learning, and contribute to the University community. The Assistant Director provides the infrastructure necessary to support these experiences at scale. The position works closely with Human Resources, Payroll, Financial Assistance, the International Center, Career Development, academic and administrative departments, and student employment supervisors. The Assistant Director serves as a key campus resource for student employment policies, processes, systems, and problem resolution.

Student Employment Operations, Payroll & Compliance

Lead the day-to-day operational processes associated with student employment onboarding for undergraduate and graduate students, ensuring timely, accurate, and accessible processes for students and supervisors. Review and process student employment documentation, including job records, I-9 and identity verification processes, and other required employment documentation in accordance with University procedures and applicable requirements. Serve as a primary resource for students, faculty, and staff regarding student employment policies, procedures, requirements, and problem resolution. Coordinate with Payroll and Human Resources throughout the biweekly student employment payroll process, including review, correction, reconciliation, and final sign-off. Supervise and support student employees engaged in student employment operations, communications, and data-related work.

Systems, Data & Process Management

Serve as a primary administrator and campus resource for student employment systems, including Banner, Handshake, and related HR/employment technology. Work collaboratively with Financial Assistance, the International Center, Human Resources, Payroll, and campus departments to resolve student employment issues and ensure timely follow-through. Assist with budget management, purchasing, and other administrative functions related to the program.

Student Employment Experience & Engagement

Oversee communications and outreach related to student employment, including digital communications, marketing, and annual student employment initiatives. Support programming and recognition efforts, including National Student Employment Week. Collaborate with Student Success and campus partners to develop programs, resources, and communications that help students understand and maximize the developmental and career value of student employment.

Student Success, Community Engagement, and Inclusion

Center equity, inclusion and student voice while critically working to ensure student engagement, belonging, wellbeing, retention, and success. Play a key role in campus traditions and high-level university initiatives and experiences, such as opening weekend, undergraduate onboarding, orientation, commencement, family weekend, traditional events, etc.

Requirements:

• Bachelor's degree required.
• Demonstrated experience managing complex administrative processes, preferably in higher education, human resources, student employment, student services, or a related field.
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities, meet deadlines, and maintain accurate records in a high-volume environment.
• Demonstrated ability to interpret and apply policies, procedures, and requirements, exercise sound judgment, and resolve complex or sensitive issues appropriately.
• Strong technology and systems skills, including the ability to learn, administer, and troubleshoot database, employment, and student information systems.
• Demonstrated ability to identify opportunities for process improvement, develop effective procedures, and implement solutions that improve efficiency, accuracy, accessibility, and the user experience.
• Excellent interpersonal and communication skills, with the ability to build effective working relationships and provide responsive, respectful service to students, faculty, staff, supervisors, and campus partners with diverse backgrounds and perspectives.
• Demonstrated ability to collaborate effectively across organizational units and coordinate work involving multiple stakeholders, systems, and processes.
• Ability to handle confidential and sensitive information with discretion and sound judgment.
• Commitment to creating accessible, equitable, and student-centered processes and experiences.

Preferred Qualifications

• Experience with student employment, human resources, payroll, financial aid, career development, or related higher education functions.
• Experience using data to monitor processes, identify trends, and inform program or operational improvements.
• Experience developing training, resources, or communications for diverse campus audiences.
• Experience supporting student employment as an experiential learning or career-development opportunity.

Additional Information:

Working Conditions and Physical Requirements

Primarily on-site with occasional evening and weekend responsibilities.

Expected Hiring Range:

$44,800 to $60,250

Pay Transparency Disclosure:

The compensation for this position will be determined based on factors that include available budget, internal equity, and the selected candidate's qualifications, experience, education, and other job-related credentials. This range represents Clark University's good-faith estimate of the expected hiring range at the time of posting consistent with Clark's compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals. Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

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Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration: Resume Cover letter See the FAQ for using our online system. Please contact us if you need assistance applying through this website. Already have a Clark University Careers Account? Login to your account to add documents or update your account. Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience. Applicants must be currently authorized to work in the United States for any employer. Clark University participates in E-Verify to confirm employment eligibility in the United States. A successful background check is required upon acceptance.