Assistant director of student accounts, systems & reconciliations - 197485

About the Institution Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.

Benefits Offered Pace University provides a competitive benefit program designed to offer the following: Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees). Income protection in the event an employee is not actively at work, due to illness (FT Employees). 403B investment opportunity to save toward financial security in retirement (PT and FT Employees). Programs and services that assist in balancing work and personal life (PT and FT Employees). Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees). Opportunity for faculty and staff to participate in Pace’s award-winning health and wellness program, Pace Yourself to Wellness, which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees). Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).

AA/EEO Statement Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.

Annual Security Report Notice Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.

Reporting directly to the University Director of Student Accounts, the Assistant Director of Student Accounts, Systems & Reconciliations facilitates the enrollment and retention of Pace University students. Cross-functional service is provided to prospective, current, and former students, as well as other University constituents through direct services in the area of Student Accounts Office responsibilities, and supportive services in the area of financial aid awarding and packaging. Student Accounts Office direct responsibilities include Billing & Payment, Immunization Compliance, and New York State Financial Aid. The Assistant Director of Student Accounts, Systems & Reconciliations works closely with and often receives guidance from the Bursar and Associate Director of Student Accounts. Together they ensure business continuity of Bursar functions.

Position Duties Maintains office webpages and AI-enabled services. Ensures student communications are delivered according to established timelines. Performs reconciliations as required, including daily cashiering, federal and state audits and cycle closings. Analyze large datasets from student information, financial systems to identify trends, support decision-making, and improve institutional effectiveness. Assists in developing and documenting department policies and procedures. Analyzes and recommends system solutions to streamline processes. Assists in maintaining student information system and integrate services with other operations within university. Assist in maintaining third-party systems including payment processing tools. Assist in maintaining business continuity of Bursar functions. Use investigation, professional judgment, and individual discretion to handle complex issues. Communicates effectively with other student-facing areas, including academic advisors, school/college administration, and other departments to gather and share information, ensure seamless cross-functional service to students, and as necessary, advocates for students in the resolution of issues. Works closely with the University Director to develop and deploy data and analytics solutions that continuously improve efficiency in operations. Assists with the collection of data and preparation of reports to support data-driven decision-making. Performs other such duties as may be assigned from time to time.

Supervision Exercised None

Position Qualifications Bachelor’s degree required. Experience using AI tools desired. Experience in applying regulations such as FERPA required. Ability to respond to customers quickly, accurately and congenially. Excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines. Must possess good verbal and written communication skills and leadership skills. Proficient in Microsoft Office applications. Knowledge of cash management principles. Demonstrated skills in administrative control and fiscal responsibility. Commitment to achieving results through knowledge, empathy and commitment to excellent customer satisfaction.

Work Hours Monday through Friday, 9:00 a.m.–5:00 p.m.; additional evening and weekend hours are required during peak periods.