Assistant Community Manager - Blvd/Neal Terrace

Blvd/Neal Terrace Apartments | Cleveland, Ohio

Position Overview

Arnold Grounds Apartment Management is seeking a highly motivated, organized, and experienced Assistant Community Manager to join our team at Blvd/Neal Terrace Apartments in Cleveland, Ohio. The ideal candidate will have a strong background in affordable multifamily housing, excellent customer service skills, and experience with property management operations, resident relations, leasing, and affordable housing compliance.

Key Responsibilities

• Assist the Community Manager with daily property operations, administrative duties, and resident relations.
• Process rental applications, verify eligibility, and maintain accurate applicant and resident files.
• Assist with annual and interim recertifications in accordance with applicable HUD, LIHTC, and other affordable housing program requirements.
• Maintain accurate resident records and ensure compliance with company policies and regulatory requirements.
• Collect rent payments, monitor delinquent accounts, and assist with collection efforts.
• Prepare and distribute resident notices, lease renewals, and other required correspondence.
• Assist with leasing activities, apartment showings, move-ins, move-outs, and occupancy reporting.
• Respond professionally to resident concerns, complaints, and maintenance requests.
• Coordinate with maintenance personnel regarding work orders, apartment turnovers, and resident service needs.
• Assist with preparing monthly property reports, financial documentation, and compliance reports.
• Maintain organized files and ensure timely completion of required certifications and documentation.
• Support property inspections, audits, and regulatory compliance reviews.
• Perform Community Manager responsibilities when assigned or during the manager's absence.

Qualifications and Requirements

• Minimum 2-3 years of experience in multifamily property management preferred.
• Affordable housing experience with HUD Project-Based Section 8 and/or Low-Income Housing Tax Credit (LIHTC) programs strongly preferred.
• Knowledge of annual recertifications, interim certifications, income verification, and tenant eligibility requirements.
• Experience with property management software such as Yardi, RealPage, or similar systems preferred.
• Strong understanding of leasing procedures, rent collections, resident relations, and Fair Housing requirements.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to work independently while maintaining a positive, team-oriented attitude.
• Strong attention to detail and accuracy when handling resident files and compliance documentation.
• Professional demeanor and commitment to providing exceptional customer service.

What We Offer

• Competitive compensation based on experience and qualifications.
• Medical, dental, and vision insurance options.
• Paid time off and company-recognized holidays.
• Opportunities for career advancement and professional development.
• Supportive leadership and a collaborative work environment.

Apply Today! If you are an experienced Assistant Community Manager with a passion for affordable housing, strong administrative skills, and a commitment to providing excellent resident services, we encourage you to apply. Join Arnold Grounds Apartment Management and help us provide quality housing and exceptional service to the residents of Blvd/Neal Terrace Apartments in Cleveland, Ohio. Arnold Grounds Apartment Management is an Equal Opportunity Employer. We are committed to maintaining a workplace that values professionalism, diversity, and equal employment opportunities for all qualified applicants.