Job Details

Job Location: West Springfield MA - West Springfield, MA 01089

Position Type: Full Time

Salary Range: $100.00 - $120.00 Salary/year

Travel Percentage: Up to 50%

Job Category: Health Care

We are seeking a dynamic Area Manager to oversee daily operations for up to 10 outpatient healthcare centers. In this high-impact leadership role, you’ll partner with Center Medical Directors in a dyad leadership model to ensure operational excellence, a superior patient experience, and engaged, high-performing teams. You’ll be responsible for driving results, managing performance, and implementing strategies that align with organizational goals.

What You’ll Do:

• Oversee and support multiple centers, ensuring high-quality patient care, operational efficiency, and service excellence
• Supervise and mentor Center Managers, Center Supervisors, and clinic support staff
• Develop and monitor center performance goals, metrics, and outcomes
• Lead recruitment, onboarding, and performance management processes for operational staff
• Ensure compliance with regulations, payer requirements, and internal policies
• Monitor patient flow, service delivery, and satisfaction; address and resolve escalated patient concerns
• Manage staffing schedules, resource utilization, and facility upkeep
• Collaborate with leadership on strategic planning, budgeting, and growth initiatives
• Analyze market conditions and identify opportunities for referral growth and service expansion
• Oversee marketing, public relations, and community outreach efforts
• Prepare and interpret operational and financial reports to ensure budget adherence
• Lead continuous improvement initiatives to enhance workflow, efficiency, and patient outcomes

What We’re Looking For:

• Bachelor’s degree preferred; 5+ years of management experience in a fast-paced medical office accepted in lieu of degree
• Proven success in multi-site operations leadership
• Strong understanding of healthcare compliance, patient experience, and operational metrics
• Excellent communication, problem-solving, and decision-making skills
• Ability to travel regularly between assigned centers

Why Join Us?

• Leadership role with direct impact on patient care and operational success
• Opportunity to work across multiple locations, driving performance and growth
• Competitive salary and performance-based incentives
• Comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and company-paid life and disability insurance
• Generous PTO, paid holidays, and floating holiday

Lead with vision. Drive operational excellence. Apply today to guide high-performing teams and elevate patient care across multiple centers.