Aps administrative assistant v

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure

Functional Title:

APS Administrative Assistant V

Job Title:

Administrative Assistant V

Agency:

Dept of Family & Protectve Svc

Department:

APS Associate Commissioner

Posting Number:

22114

Closing Date:

10/27/2026

Posting Audience:

Internal and External

Occupational Category:

Office and Administrative Support

Salary Range:

$3,581.33 - $5,372.41

Pay Frequency:

Monthly

Salary Group:

TEXAS-A-17

Shift:

Day

Additional Shift:

Telework:

Not Eligible for Telework

Travel:

Up to 10%

Regular/Temporary:

Regular

Full Time/Part Time:

Full time

FLSA Exempt/Non-Exempt:

Nonexempt

Facility Location:

Job Location City:

AUSTIN

Job Location Address:

4900 N LAMAR BLVD

Other Locations:

MOS Codes:

0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS

Brief Job Description:

The Adult Protective Services (APS) Administrative Assistant V reports directly to the APS Director of Field Operations, performing advanced (senior level) administrative support work for the APS Director of Field Operations and State Office. This role serves as a primary point of contact for APS State Office by managing telephonic and electronic inquiries, coordinating schedules, processing physical mail, maintaining administrative records and resources, and providing general administrative program support. This position works under limited supervision with considerable latitude for the use of initiative and independent judgment. This is a full-time in-office position located in Austin, Texas.

Essential Job Functions (EJFs):

• Serves as a primary point of contact for APS State Office by answering and routing telephone calls, responding to general program inquiries, and directing callers to appropriate staff or subject matter experts. Accurately records and communicates messages and ensures urgent or time-sensitive matters are appropriately escalated.
• Monitors the APS State Office departmental electronic communications inbox. Reviews and responds to inquiries submitted by members of the public, provides general program information and resources as appropriate, and routes inquiries requiring specialized program knowledge to the appropriate staff or subject matter expert.
• Coordinates and maintains program staffing calendar and schedule. Communicates schedule information and changes and assists with ensuring appropriate coverage.
• Receives, reviews, sorts, and coordinates daily incoming and outgoing APS State Office mail. Maintains logs of incoming and outgoing correspondence as required.
• Develops and maintains APS State Office electronic and hard-copy filing systems in accordance with agency records management and document management requirements.
• Provides administrative support to the APS Director of Field Operations, including maintaining calendars and schedules, organizing information, preparing correspondence and documents, and assisting with other administrative needs.
• Creates and maintains APS State Office electronic administrative resources, including contact lists, telephone and email directories, program points of contact, schedules, and other reference materials.
• Assists with maintaining physical office resources, including monitoring supply needs, coordinating equipment repairs, and maintaining related inventories.
• Creates and distributes reports, schedules, correspondence, and other administrative documents using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Prepares and coordinates routine information technology requests, including requests submitted through the SPARC system.
• Assists with logistical preparation for meetings, conferences, and events, including preparing and organizing meeting materials, coordinating supplies, and assisting with room setup and other administrative needs.
• Takes notes and tracks action items during management and staff meetings.
• Assists APS staff with travel arrangements and reimbursement processes, including coordinating reservations, preparing required travel documentation, reviewing reimbursement requests for completeness, and routing documentation for appropriate review and approval.
• Provides backup administrative assistance with purchase requisitions or other office processes as needed.
• Performs other administrative duties as assigned to support the APS Director of Field Operations and the operational needs of APS State Office.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of office practices, administrative procedures, and records management.
• Skill in using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, and Adobe Acrobat.
• Skill in effective verbal and written communication and providing professional customer service orientated support to agency staff and external stakeholders.
• Skill in organizing and maintaining schedules, correspondence, records, and administrative information.
• Ability to establish effective working relationships and interact professionally with staff and members of the public.
• Ability to work independently, prioritize multiple assignments, exercise sound judgment, and appropriately handle confidential or time-sensitive information.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from high school or equivalent.

2 years full-time administrative support, general office, and clerical experience.

2 years of experience using Outlook, Excel, Word and PowerPoint.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.