Application Support Engineer Job Description

Experience supporting and administering vendor enterprise applications in production environments. Strong troubleshooting skills across applications, middleware, operating systems, integrations, and database connectivity. Hands-on experience supporting Apache Tomcat and JBoss application servers. Working knowledge of Windows Server and Windows Services, including service accounts, permissions, logs, and troubleshooting. Basic Linux administration, including services, processes, permissions, file management, and log analysis. Experience with application installations, upgrades, patches, configuration changes, and deployments across multiple environments. Understanding of APIs, web services, integrations, networking, certificates, and application connectivity. Familiarity with Azure DevOps (ADO) pipelines and GitHub, including understanding how source-controlled applications are built and deployed through pipelines. Strong SQL skills for data queries, validation, troubleshooting, and approved data updates. Deep database administration experience is not required. Experience supporting production incidents, change/release activities, environment validation, and vendor/infrastructure coordination. Coordinate work tasks with onshore and offshore resources (Dev and QE) Work with Business Analysts and Product Managers to define and prioritize work for team