Job Title: Application Engineer

Reports To: The Application Engineer will report to the Director of Management Information Systems, Vice President of Business Transformation Shared Services, or equivalent leadership.

Job Overview:

The Application Engineer is responsible for the technical oversight, reliability, configuration, support, and continuous improvement of Office Services applications, including NEXUS FOS, Eptura products, and other related platforms used to support operational delivery. This role serves as the primary technical partner for business stakeholders, vendors, IT teams, developers, and end users to ensure applications are stable, well-documented, properly configured, and aligned with business needs.

The Application Engineer will support both ongoing application operations and implementation-related activities, including troubleshooting complex issues, defining requirements, improving workflows, supporting integrations, validating enhancements, participating in testing, and helping drive process optimization across Office Services platforms.

Duties and Responsibilities:

• Serve as the primary administrator and technical owner for Office Services applications, including Nexus, FOS, Eptura, and related platforms.
• Configure and maintain application workflows, forms, business rules, integrations, and system settings.
• Monitor application performance, reliability, and user experience, driving continuous improvements.
• Lead application upgrades, testing, deployments, and vendor-supported enhancements.
• Troubleshoot and resolve complex application, database, reporting, workflow, and integration issues.
• Conduct root cause analysis and implement long-term corrective actions for recurring issues.
• Partner with IT, vendors, developers, solution design and business stakeholders to deliver effective technical solutions.
• Support major incident response activities, ensuring timely communication, escalation, and resolution.
• Analyze business processes and re-engineer workflows to improve efficiency, standardization, and visibility.
• Support APIs, automation solutions, integrations, and data workflows.
• Identify opportunities for process optimization, automation, reporting enhancements, and AI-enabled solutions.
• Gather, define, and document technical requirements, configuration designs, and acceptance criteria for system enhancements.
• Support testing activities, including UAT, regression testing, deployment validation, and change management.
• Create and maintain technical documentation, standards, user guides, and support procedures to ensure operational continuity and compliance.
• Provide technical leadership, mentoring, and strategic recommendations that align business needs with technology capabilities.
• Exercises independent judgment in determining application configuration, workflow design, and solution recommendations.
• Acts as the principal subject matter expert for Office Services applications.
• Evaluates alternative technical solutions and makes recommendations impacting business operations.
• Operates with minimal supervision and independently prioritizes work and technical decisions.

Technical Skills:

• Enterprise application administration and configuration.
• Workflow design and process mapping.
• Requirements documentation and acceptance criteria development.
• SQL or database troubleshooting experience.
• REST APIs, integrations, and data flows.
• Scripting or automation experience, such as PowerShell, JavaScript, or Python.
• Reporting tools such as Power BI, AWS Quick, or similar reporting platforms.
• Familiarity with cloud or server environments such as AWS, Microsoft Azure, Windows Server, or IIS.
• Experience with tools such as Visio, Camunda, Figma, or comparable workflow/documentation tools.

Key Competencies:

• Technical ownership and accountability.
• Strong business partnership and stakeholder engagement.
• Clear written and verbal communication.
• Process improvement mindset.
• Strong documentation discipline.
• Customer-service orientation.
• Vendor and IT collaboration.
• Analytical thinking and root cause analysis.
• Ability to translate business needs into technical requirements.
• Comfort working in a changing application and service environment.

Qualifications and Education Requirements:

• Bachelor's degree in information technology, computer science, or related field; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Minimum of 7 years of experience supporting, implementing, or administering enterprise applications.
• Experience with Office Services, workplace management, facilities, logistics, onsite operations, or related service platforms preferred.
• Experience supporting applications such as FOS, Eptura products, FacilityOS/Intra, or similar workplace management platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience documenting technical requirements, workflows, integrations, process maps, acceptance criteria, and user guides.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Experience supporting application testing, deployments, upgrades, and change processes.
• Strong collaboration skills with the ability to work across business teams, IT, vendors, developers, and operational stakeholders.

Physical Demands:

• Ability to sit and work at a computer for extended periods, with the ability to periodically stand, walk, and change positions throughout the workday.
• Ability to use a computer keyboard, mouse, telephone, and other standard office/IT equipment requiring manual dexterity and repetitive hand and finger movements.
• Ability to visually review and interpret information displayed on computer monitors, including small text, graphics, and other digital content, with the ability to adjust focus as needed.
• Ability to communicate verbally and use a computer or other electronic device simultaneously, as required for troubleshooting, meetings, and technical support.
• Ability to occasionally bend, kneel, reach, stoop, or crouch when accessing equipment, workstations, wiring, or other technology located at or below desk level.
• Ability to occasionally lift, carry, push, or pull IT equipment and supplies weighing up to approximately 40 pounds, such as computers, monitors, peripherals, networking equipment, or related technology.
• Ability to move or transport equipment using appropriate carts or other available equipment, when individual items exceed comfortable manual handling capacity.
• Ability to occasionally stand and walk throughout office or client environments while installing, troubleshooting, inspecting, or maintaining technology and equipment.
• Ability to reach overhead and extend arms as occasionally required to access or install technology, equipment, or cabling.
• Ability to work in a variety of office and technology environments, including areas where equipment may be located under desks, in equipment rooms, or in other spaces requiring occasional changes in body position.

Travel:

Travel may be required for approximately up to 10% of the time.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range:

$85,000—$100,000 USD

WHAT WE OFFER:

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At our company, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

JOB POSTING STATEMENT:

We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from our company or correspondences. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is our company's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills.

To view our privacy link please reach out to our team during an interview process.

Our company offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. Our team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

Acknowledgement Section:

By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by this company can be grounds for immediate termination from this company.