Job Description

Agency Manager / Office Manager

Job Summary

Seeking a dynamic and professional Agency Manager / Office Manager to join a team. This is a hands-on leadership role that supports agency operations, fosters agent relationships, drives business development, and contributes to company growth. This is not a traditional office manager or personal assistant role; They looking for someone who can take ownership, solve problems, and build trust across the organization. If you are proactive, organized, and business-minded with a strong background in commercial lines insurance.

Compensation Package

Salary: $125,000–$135,000 annually, plus performance-based bonus.

Schedule: Full-time, in-office, five days per week.

Responsibilities

• Operations & Technology: Evaluate and implement software systems, train employees, and enhance operational processes.
• Agent Relations: Build and maintain relationships with independent agents, provide support, and gather feedback to improve services.
• Problem-Solving: Address customer complaints and operational challenges, ensuring issues are resolved efficiently.
• Business Development: Pursue new carrier contracts, recruit additional agencies, and support the company’s growth initiatives.
• Insurance Expertise: Leverage commercial lines experience to assist agents in placing accounts and understanding carrier appetites.
• Meetings & Culture: Lead monthly agency meetings, communicate updates, and organize team-building events such as lunches and golf tournaments.
• Financial Support: Collaborate with the accounting team on budgets and operational improvements.

Qualifications/Requirements

• Proven experience in commercial lines insurance.
• Tech-savvy with the ability to evaluate and implement new software systems.
• Strong interpersonal, leadership, and problem-solving skills.
• Ability to influence and build trust with independent contractors.
• Proactive, organized, and business-oriented mindset.
• Exceptional communication skills and a collaborative approach to leadership.

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