ADMINISTRATIVE TECHNICIAN

Full-Time | Onsite

Practice: UBMD Ophthalmology / Ross Eye Care Institute

Pay Range: $21.00-$23.00

Work Location: In person

POSITION SUMMARY

We are seeking a detail-oriented and patient-focused Administrative Technician to join our ophthalmology practice. The ideal candidate will have at least one year of experience in an ophthalmology office and will provide excellent support while ensuring a positive experience for patients.

KEY RESPONSIBILITIES

• Manage and process all electronic prescription (eRx) refill requests for all providers.
• Manage and process all medication refill requests received via paper fax.
• Manage and process all prior authorization (PA) requests, including paper fax requests and requests submitted through CoverMyMeds.
• Monitor, update, and complete prior authorization requests in CoverMyMeds, ensuring all required information is submitted, and requests are completed in a timely manner.
• Manage all medication appeals, including coordinating required documentation and communication with insurance companies as needed.
• Review, address, and complete all patient tasks received from the Call Center, ensuring appropriate follow-up and resolution.
• Coordinate with providers to complete patient-related paperwork, including FMLA, disability forms, DMV forms, and other required documentation.
• Monitor all notification items outside of eRx refill requests and patient tasks, including patient letters and secure messages, and ensure appropriate follow-up and completion.
• Collaborate with providers and other members of the care team to facilitate timely medication management, patient communication, and completion of administrative requests.
• Maintain accurate and timely documentation of all medication-related requests, prior authorizations, appeals, patient tasks, and paperwork.

QUALIFICATIONS

• High school diploma or equivalent; medical office or healthcare training preferred.
• At least 1 year of administrative or medical office experience, in ophthalmology or optometry practice.
• Knowledge of medical terminology and basic ophthalmology terminology.
• Experience with electronic medical records (EMR/EHR) systems preferred.
• Familiarity with insurance verification and medical billing processes.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to multitask and work effectively in a fast-paced clinical environment.
• Professional, dependable, and patient-centered approach.

PREFERRED SKILLS

• Patient scheduling
• EMR/EHR experience
• Medical terminology
• Prior authorization and referral coordination
• Strong computer and customer-service skills

BENEFITS

• Health, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Life and disability insurance
• Paid time off
• Retirement plan

APPLY TODAY

If you enjoy helping patients and thrive in a fast-paced healthcare environment, we encourage you to apply and join the UBMD Ophthalmology team at the Ross Eye Care Institute.

UBMD Ophthalmology / Ross Eye Care Institute is an Equal Employment Opportunity (EEO) employer.