Administrative support specialist

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Administrative Support Specialist - 3 Openings

Location: Winthrop, Maine (Onsite)

Schedule: Full-Time, Monday-Friday

Hours: Scheduled between 7:00 AM and 5:00 PM (40 hours per week)

Pay Rate: $25.00 per hour

Work Environment: Onsite

Position Summary

Staffing Solutions Organization (SSO) is seeking 3 Administrative Support Specialists to support disability case processing operations in partnership with the State of Maine. This position provides a combination of administrative, clerical, customer service, and case processing support to ensure the efficient operation of the office and timely progression of disability determination cases. The successful candidate will serve as a key member of the support team by managing correspondence, maintaining records, providing customer service, assisting with case documentation, and supporting adjudicative staff throughout the case review process.

Key Responsibilities

Administrative & Office Support

• Answer and route incoming phone calls in a professional and courteous manner.
• Provide administrative and clerical support to office leadership and staff.
• Maintain visitor logs and ensure compliance with Social Security Administration (SSA) security procedures.
• Help maintain a clean, organized, and professional reception and lobby area.
• Monitor and maintain office and mailroom supply inventories.
• Assist with general office operations and daily workflow activities.

Mail & Correspondence Management

• Open, sort, distribute, and process incoming mail and correspondence.
• Prepare and distribute outgoing mail using postage and inserting equipment.
• Generate correspondence and medical evidence requests in accordance with SSA policies and procedures.
• Support document management and records processing functions.

Case Processing Support

• Document all client and stakeholder phone interactions within the Disability Case Processing System.
• Assist adjudicative teams by providing administrative support for case processing activities.
• Create, update, and maintain case records and documentation.
• Assist with medical records requests and case-related correspondence.
• Manage daily case assignments for staff and assist with workload coordination.
• Support claim processing activities through accurate documentation and administrative follow-up.

Data Entry & Records Management

• Perform data entry and quality review of information entered into agency systems.
• File, scan, sort, index, and maintain paper and electronic records.
• Review documentation for completeness and accuracy.
• Maintain computerized and manual filing systems using alphabetical, numerical, and chronological methods.
• Compile and organize information from various sources.

Customer Service & Communication

• Provide professional customer service to claimants, stakeholders, and visitors.
• Conduct outbound calls regarding basic case status updates, appointment reminders, and survey activities in accordance with established procedures.
• Communicate clearly and professionally both verbally and in writing.
• Respond to routine inquiries and direct questions to the appropriate staff members when necessary.

Financial & Operational Support

• Assist as backup support for basic bookkeeping and business office functions.
• Support operational and administrative projects as needed.
• Perform other duties as assigned.

Required Qualifications

Education

High School Diploma, GED, or equivalent required. Additional administrative or office-related training is preferred.

Required Skills

• Knowledge of modern office practices, procedures, and administrative operations.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to follow written and verbal instructions.
• Ability to manage multiple priorities while maintaining organization.
• Ability to work independently and as part of a team.
• Ability to maintain confidential and sensitive information.
• Strong problem-solving and organizational abilities.

Technical Skills

Proficiency with Microsoft Office applications, including: Word, Excel, Outlook. Ability to learn agency-specific systems and databases. Experience with data entry and electronic record management. Ability to operate: Multi-line phone systems, VoIP systems, Copiers, Scanners, Postage equipment, Standard office equipment.

Preferred Qualifications

Prior administrative, clerical, office support, or customer service experience. Experience supporting case management, healthcare, government, legal, or public benefits environments. Experience managing records, correspondence, or document workflows. Familiarity with bookkeeping or business office operations.

Work Schedule

Full-time position. Standard schedule of 40 hours per week. Scheduled work hours will fall between 7:00 AM and 5:00 PM. No on-call responsibilities.

Security & Background Requirements

Employment is contingent upon successful completion of a Social Security Administration Tier 2 Background Investigation, which includes: Fingerprinting, Identity verification, Federal security screening requirements. Candidates must possess a valid government-issued photo identification that complies with REAL ID requirements.

Benefits (Through SSO)

SSO offers a competitive benefits package, including: Medical, dental, and vision insurance, 401(k) with discretionary employer match, Paid time off and paid holidays, Flexible spending accounts (FSA), Additional employee perks.

Keywords

Administrative Assistant, Administrative Support, Office Assistant, Program Support Specialist, Clerical Support, Data Entry Specialist, Customer Service Representative, Office Coordinator, Records Management, Case Processing Support, Receptionist, Administrative Clerk, Document Management, Mailroom Operations, Government Administration, Disability Services, Public Sector Jobs, Winthrop Maine Jobs, Augusta Maine Jobs.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.