Position Summary

The Administrative Assistant provides administrative, clerical, and customer service support to the Property Manager and Housing Department. This position serves as a primary point of contact for residents, applicants, and the general public while assisting with daily office operations, resident records, recertifications, lease administration, rent collection, and other public housing program activities. The position supports compliance with U.S. Department of Housing and Urban Development (HUD) regulations and agency policies and procedures.

Major Responsibilities

• Provide professional customer service by answering telephone calls, greeting visitors, responding to routine inquiries, assisting with forms, and scheduling appointments.
• Provide administrative support to the Property Manager and Housing Department, including preparing correspondence, notices, reports, and other documents.
• Assist with annual and interim recertifications, lease signings, move-ins, transfers, move-outs, and other resident-related activities.
• Maintain accurate, organized, and confidential resident and applicant files, waiting lists, and electronic records in accordance with HUD regulations and agency policies.
• Assist with rent collection, payment processing, resident account inquiries, delinquency notices, and related recordkeeping.
• Track deadlines and compliance requirements and assist with audits, inspections, file reviews, and management reports.
• Coordinate office activities, maintain supplies and filing systems, process mail, and assist with meetings and special projects.
• Perform other related duties as assigned to support the effective operation of the Housing Department.