Position Summary

At JAN-PRO of Atlanta, we're looking for a highly organized, customer-focused Administrative Assistant to help keep our office running efficiently while supporting our operations across the Atlanta, Alabama, Oklahoma City, and Kansas City markets. This role provides critical administrative support across multiple departments while helping ensure our office, customers, and Certified Business Owners (CBOs) receive exceptional service every day.

Core Responsibilities

As an Administrative Assistant, you will:

• Serve as the first point of contact for customers, Certified Business Owners (CBOs), vendors, and visitors, creating a professional and welcoming experience.
• Provide administrative support to multiple departments while helping coordinate day-to-day office operations across several markets.
• Communicate confidently and professionally over the phone, through email, and in person with both internal and external partners.
• Manage multiple priorities simultaneously while maintaining accuracy, organization, and attention to detail.
• Maintain records, process documentation, and support operational workflows to ensure information remains accurate and up to date.
• Utilize technology and business systems to manage data, prepare documents, and support daily operations.
• Build positive working relationships through exceptional customer service, proactive communication, and strong follow-through.

Required Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in an administrative assistant, office support, receptionist, customer service, or similar role.
• Excellent verbal and written communication skills with a professional, friendly, and confident phone presence.
• Comfortable answering a high volume of incoming phone calls and delivering exceptional customer service.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks throughout the day.
• Ability to multitask in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Proficient with Microsoft Outlook, Word, Excel, and web-based business systems.
• Strong data entry skills with a high level of accuracy.
• Ability to learn new software and technology quickly.
• Dependable, self-motivated, and able to work independently while collaborating with multiple teams.
• Professional, customer-first attitude with strong follow-through and problem-solving skills.

Preferred Qualifications

• Experience supporting multiple departments or locations.
• Experience working in a service-based, franchise, facilities management, commercial cleaning, or other field service environment.
• Experience with business software such as Sage, Zuper, MasterView, CRM, ERP, or similar systems.

What You'll Bring

• Outstanding customer service skills and a genuine desire to help others.
• Excellent phone etiquette and interpersonal communication skills.
• Strong attention to detail and organizational abilities.
• The ability to balance recurring administrative work with changing daily priorities.
• Confidence working with technology, learning new systems, and maintaining accurate records.
• A proactive mindset and willingness to jump in wherever needed to support the team.

WHO WE ARE:

Empower Brands is a leading franchise organization encompassing ten industry-leading brands across residential and commercial services: Archadeck Outdoor Living, Bumble Roofing, Canopy Lawn Care, Conserva Irrigation, FRSTeam, JAN-PRO, Koala Insulation, Outdoor Lighting Perspectives (OLP), Superior Fence and Rail, and Wallaby Windows. Empower is dedicated to providing its customers with the highest quality products and services in the home and commercial services industries while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit EmpowerFranchising.com.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.