POSITION SUMMARY:

As the first point of contact, the Customer Service Representative will answer incoming calls, direct callers to appropriate personnel, resolve customer inquiries, and ensure each caller receives a helpful, positive experience. In addition, the agent will provide backup support for front desk reception and mail room operations as needed.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and escalate issues when necessary
• Document all customer interactions in the companies software system
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Stay informed about company updates and product changes
• Greet visitors and direct them to the appropriate personnel or department
• Maintain a clean and organized front desk area
• Assist with scheduling meetings and managing visitor logs
• Handle basic administrative tasks such as filing and data entry
• Receive, sort, and distribute incoming mail and packages
• Prepare outgoing mail and shipments according to company procedures
• Maintain accurate records of deliveries and shipments
• Coordinate with courier services and vendors as needed
• Ensure office supplies are stocked and organized

Requirements

MINIMUM QUALIFICATIONS:

• Excellent analytical skills and verbal and written communication skills.
• Strong organizational skills.
• Previous experience in a call center, receptionist, or mail room role preferred
• High school diploma or GED required.
• 1 year Office Experience.

WORKING CONDITIONS

This position is in a professional office environment. This role routinely uses standard office equipment and requires the physical demands of a normal office position which may require occasional lifting of office supplies, packages, or equipment up to 40 pounds. This is a full-time position with benefits.

DISCLAIMER

This job description is not a contract of employment. It represents the minimum requirements of the job and includes the major responsibilities but not all responsibilities. Trean Corporation will change and update this job description, as necessary.

Any employment with Trean Corporation will be “at will,” meaning that either you or the Company may terminate your employment at any time and for any reason, with or without cause or advance notice.