Overview

PURPOSE STATEMENT: Plan, direct or coordinate one or more administrative or operational services of the facility.

Responsibilities

ESSENTIAL FUNCTIONS:

• Establish goals and objectives of the administrative support staff of the facility.
• Evaluate workflow and reallocate resources and/or redesign processes to meet office needs and high level of customer service.
• Responsible for administrative and clerical procedures and processes.
• Provide administrative supervision, guidance and feedback to clerical and/or receptionist staff to facilitate smooth operations of the facility while maintaining appropriate coverage, scheduling and training.
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Ensure compliance with accrediting and regulatory requirements.
• Prepare operational reports showing progress or status.
• Monitor facilities and/or operational systems for effectiveness.
• Supervise operations of the facility administrative support staff, ensuring compliance with policies and procedures.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Associates degree required. Bachelor’s degree preferred.
• Three or more years’ administrative experience required.
• One or more years’ supervisory experience required.
• Previous experience in vendor management, facilities or operations support role preferred.

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