Position Summary

Under the direction of the General Manager or other location management, the Administrative Assistant is a customer service focused position that provides administrative support for the facility to ensure the office is operating effectively and efficiently.

Job Responsibilities

• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner.
• Responsible for entering time worked on jobs and breaking the information down in a daily report as per location and Customer requirements.
• Responsible for completing expense entry for jobs and breaking the information down in a daily report as per location and Customer requirements.
• May assist operations and other departments by completing the following as assigned:
• Responsible for setting up new customers as per company policy and procedure.
• Open jobs in the system by utilizing customer work order or customer purchase order.
• Verifies completed is ready to bill and shipping information is in system for PO.
• Completes job cost analysis for specified job(s) as assigned.
• Responsible for data entry and maintenance in the company’s Customer Relationship Management System (CRM) to include:
• Assisting with gathering information for the team to assist HR, Accounting, Safety and/or other Company or Customers.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Complete reports in Excel, Word or other company sponsored programs as assigned.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively with other departments to provide quality and seamless operation.
• Perform filing both electronically and paper.
• Clerical support for quotes and final report preparation for customers.
• Completes other duties as assigned.

Required Experience and Qualifications:

• High School diploma or GED and 1 year of a mix of education and experience.
• Strong MS office skills.
• Strong written and verbal communication skills.
• Demonstrated Customer Service skills.
• Strong attention to detail.
• Able to work independently; Able to organize, plan and prioritize work.
• Problem Solving skills.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

• We do it right
• We are customer driven
• We focus on growth
• We solve problems
• We get it done
• We build strong relationships

Additional Information

Travel: 0-5%

Physical Demands: Occasionally lifting 25lbs. Position sits completing computer and phone work.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.