Animal Services

Dispatcher / Administrative Assistant

Job Description

Exempt: No

Department: Animal Services

Reports To: Animal Services Director

Location: 6119 E. Highland Dr. Jonesboro AR

GENERAL DESCRIPTION OF POSITION

This safety sensitive (SS) position is responsible for receiving emergency and administrative calls from the public and dispatching the appropriate emergency personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Receives, monitors, and dispatches radio communications traffic for Animal Services, Code Enforcement and Police. Performed Daily
2. Receives and screens incoming telephone calls, E-mails and walk in complaints from the public and other Public safety agencies, categorizes and prioritizes calls during emergency. Performed Daily
3. Dispatches the Animal Services Officer(s) to incident locations, provides information to E911 Dispatcher if any other emergency service is needed. Performed Daily
4. Maintains a continuous log of incoming telephone and radio calls, logs incoming calls. Performed Daily
5. Monitors and routes incoming messages from national and state computer networks. Performed Daily
6. Checks Animal Services data bank for additional information to include registered dangerous dogs, calls for service, warning citations and warrants. Performed Daily
7. Participates in training exercises to include in-house training, Shelter Pro, ACIC recertification, Euthanasia Certification, etc. Performed as needed.
8. Completes work site and front lobby to include public restrooms cleanup. Performed Daily
9. Updates contact list. Performed Daily
10. Trained in animal medical care and inoculations. Performed only in an emergency.
11. Certified as a Euthanasia Technician, euthanizing and maintain records. Performed only in an emergency need.
12. Provide clerical tasks, entering data, answering phone, interacting with public, keeping up with service calls and logging information. Performed daily.
13. Issues warnings and court citations. Performed as needed.
14. Assist with adoptions or surrenders, photograph animals and preparing intake cards. Performed as needed.
15. Operating and driving a ½ or ¾-ton truck. Performed as needed
16. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Ability to be ACIC & NCIC certified.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Office and Mobile Computer to include Ticket Citation programs and Shelter Pro., Word, Excel, RPS, RMD, Atlas and other programs.

INITIATIVE AND INGENUITY SUPERVISION RECEIVED

Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.

PLANNING

Limited responsibility with regard to specific assignments in planning time, method, manner, and/or sequence of performance of own work operations.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and /or clientele to a certain degree.

MENTAL DEMAND

Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING

Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations, which conform to, clearly established patterns and modes.

RESPONSIBILITY FOR WORK OF OTHERS

Responsibility for work of others: Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

City owned equipment that is assigned.

ACCURACY

Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.

ACCOUNTABILITY FREEDOM TO ACT

Standardized. Accepted processes covered by well-defined standardized policies and procedures with supervisory review.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, and savings from new techniques or reduction in manpower.

None. Job does not create any dollar monetary impact for the organization.

IMPACT ON END RESULTS

Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.

PUBLIC CONTACT

Regular contacts with patrons, either within the office or in the field. May also involve occasional self initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.

ADDITIONAL INFORMATION

Not indicated.