Overview

Delaware North Sportservice is hiring a seasonal Host to join our team at KeyBank Center in Buffalo, New York. As a Host, you will be responsible for welcoming guests and managing the host station. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. Please note that this is a tipped position; the hourly minimum pay listed doesn’t include any potential tipped earnings.

Additional Details

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Unit Description

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Responsibilities

• Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas
• Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels
• Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event
• Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and escalate any guest complaints swiftly and proactively
• Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions
• Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests
• Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences

Qualifications

• Prior experience in a guest service environment preferred
• Friendly, polite, and professional communication skills with the ability to effectively communicate with guests and team members
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
• Willingness to work nights, weekends, and holidays as scheduled
• No high school diploma or GED required

Physical Requirements

• Ability to stand and move around for long periods during events
• Ability to remain on feet for the entire length of the shift
• Ability to maneuver between tables and around corners
• Ability to safely lift and carry up to 35 pounds