Senior systems development engineer

Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.

Some product builders follow the rules. Ours rewrite them.

Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.

We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.

If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.

Join us and help build the future of enterprise technology.

Senior Systems Development Engineer

Our customers operate highly complex, mission-critical environments that demand deep technical expertise across hardware, software, and full-system architecture. As part of the Customer Engineering team, you will work at the intersection of system design, advanced diagnostics, and performance engineering. This includes analyzing integrated electronic and electro-mechanical systems, conducting feasibility and architecture evaluations, and developing specifications that ensure robust, predictable system behavior.

The Customer Engineering Team focuses on advanced root-cause analysis, performance optimization, configuration tuning, and long-term stability improvements. You will tackle the toughest technical challenges in enterprise environments—driving solutions that improve reliability, scalability, and overall system efficiency for global customers.

Join us as a Senior Systems Development Engineer on our Customer Engineering Team in Taipei, Taiwan.

What You’ll Achieve

As a Senior Systems Development Engineer, you will:

• Collaborate with core engineering teams, Customer Support, Incident Management, and customers to stabilize and optimize enterprise environments.
• Perform root cause analysis and kernel-level debugging on supported enterprise operating systems running on Dell hardware.
• Apply your expertise in computer architecture and OS internals to resolve complex issues and improve system resilience.
• Drive impact beyond technical problem-solving by shaping strategic initiatives that improve efficiency, resilience, and operational excellence.

Key Responsibilities

• Diagnose and troubleshoot hardware/software issues using advanced tools and methodologies.
• Conduct detailed RCA and provide actionable insights to internal and external stakeholders.
• Build strong relationships with cross-functional teams to drive collaborative problem-solving.
• Design and implement intelligent automation solutions, leveraging AI and emerging agentic technologies to enhance productivity and operational efficiency.
• Mentor junior engineers and contribute to technical leadership across the organization.

Requirements

• Work Model: Onsite, 5 days a week (remote/hybrid not eligible).
• Schedule: Weekend work on a rotational basis (comp days provided), occasional early/late shifts, and overtime as needed.
• Experience: 8+ years in software/hardware engineering (or equivalent) with deep expertise in one or more of the following: Object storage, NAS (Network Attached Storage), Linux/BSD operating systems, Networking and protocol stacks (SMB, NFS, etc.), Filesystems, Analytics, observability, and data science.

Technical Skills:

• Proficiency in Java, C, Python, and scripting.
• Proven experience in developing automation frameworks and applying AI/agentic tools to drive operational efficiency and scalability.