JOB SUMMARY

To deliver exceptional customer service, support daily store operations, contribute to sales growth while maintaining a safe, clean and welcoming environment for customers and team members. Responsible for upholding the Brand Standards as set by Haagen-Dazs as well as the Business Goals set by HADCO Limited.

KEY RESPONSIBILITIES

• Delivering outstanding customer service and creating positive customer experiences.
• Demonstrate thorough knowledge of products, menu items, promotions and brand standards.
• Manage customer interactions professionally, including handling inquiries, requests and complaints.
• Maintains the highest standards of ethics and integrity.
• Accurately take customer orders and ensure timely delivery of service.
• Promote upselling opportunities and current in-store promotional offerings to maximize sales.
• Prepare all Häagen-Dazs food and beverage items according to approved recipes, scooping methods, portion weights, and presentation standards, ensuring each order is prepared accurately and presented to match brand imagery.
• Maintains the highest standards of personal appearance, conduct and personal hygiene while ensuring the Haagen-Dazs approved uniforms are worn with no jewelry.
• Contribute positively to employee development and a customer-focused culture.
• Meet the physical demands of the role, including handling oversized merchandise, lifting and moving bulk ice cream containers weighing up to 17 pounds, assisting with supply orders, performing general cleaning and maintenance duties, and standing for up to 8 hours per day.
• Work collaboratively with team members, demonstrate integrity, accountability, reliability and professionalism at all times.
• Maintain flexibility to work shifts including mornings, evenings, nights, weekends, holidays and extended hours as required while being punctual for all shifts.

Key Operational Excellence

• Ensure that all our products are served to the customers, as outlined, in the Service Champion’s Training Handbook.
• Learn all operating systems, products, flavors, and standards outlined in the Service Champion’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
• Aid in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods.
• Ensure tasks such as cleaning and packing of dishes, garbage disposal, checking and cleaning of bathrooms, wiping of glass windows and cabinets, and the sweeping and mopping of floors is carried out in a timely manner.
• Ensure customer satisfaction with friendly, timely service and proper product handling.
• Ensure that all opening and closing procedures are followed and executed in a timely manner.
• Ensure proper product portioning through daily scoop practice, tracking all lost products, and recording all product used on the daily ice cream inventory form.
• Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.
• Support the implementation of the store-marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, and special event programs.

MINIMUM QUALIFICATIONS

• Completion of Secondary School
• Pleasant disposition and well-mannered
• Previous customer service experience in the service industry is preferred but not required.