Customer sales & support center application engineer

Are you passionate about delivering world-class technical support and turning customer inquiries into optimized pump and water solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Customer Sales & Support Center (CSSC) Application Engineer, you will be providing expert technical advice and quotations to customers, ensuring the right Grundfos products and system solutions are selected and delivered to meet their exact needs.

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Service Centre (CSSC) Back Office team, you'll create impact by delivering technically excellent customer experiences that strengthen relationships and drive business growth across our product portfolio. Your main responsibilities include:

• Provide technical assistance on product sizing, applications, system solutions, accessories, installations, and pricing to ensure functionality in practice.
• Support sales teams by handling tenders and projects, including dimensioning, specifications, calculations, delivery timelines, and maintenance guidance.
• Process special orders and inquiries in coordination with suppliers, following up on all customer interactions within set SLAs.
• Identify business opportunities during customer interactions and hand over qualified leads to external sales.
• Maintain accurate customer master data and collaborate with product segments or suppliers when local problem-solving is not available.
• Act for implementation of Quality, Environment, and Safety policies to achieve proposed targets.

What makes you a great fit

Above all, you are a technically minded customer service professional with strong product knowledge, excellent communication skills, and a genuine drive to solve complex application challenges. We would also imagine that you have:

• Associate's or bachelor's degree, or equivalent work experience (minimum 5+ years relevant industry experience).
• Previous experience in customer services with strong organizational skills and customer accountability.
• Working knowledge of SAP (CRM/SD) and proficiency with MS Office applications.
• Excellent written and spoken English with strong communication and relationship-building skills.

It is a plus if you also have:

• Knowledge of pump products, applications, and type key interpretation.
• Experience supporting technical sales processes including tenders and project quotations.
• Familiarity with business structures and key market needs in water technology or industrial products.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs and home working opportunities.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today! To get to know us better, follow us on LinkedIn or visit grundfos.com