Information Security and Systems Specialist, Salesforce

Location: Manila, Philippines; Delhi, India; Rabat, Morocco; or Dakar, Senegal

About IDinsight

We're a global data and evidence advisory, working with governments, philanthropies, and non-profits to improve lives at scale, using technology and AI where they can deliver the most impact.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact, we:

• Support clients' use of data and evidence for routine and major decision-making.
• Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
• Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 240 outstanding colleagues operates in nearly two dozen countries around the world. Learn more about our mission and values at www.IDinsight.org.

About the Information Security and Systems Specialist Role

The Information Security and Systems team is the engine driving our uniquely dynamic, high-achieving, multicultural, multi-continental team at the cutting edge of how evidence is used to improve global development programs. This team's mandate is to build systems that enable IDinsight teams to achieve social impact. Our team is currently hiring an Information Security and Systems Specialist to own the administration of Salesforce, our system of record for client development and fundraising. You will take over a platform that is already live and in use. That makes the job one of stewardship rather than construction: keeping configuration coherent as teams ask for changes, keeping access appropriate as people join and move, keeping data clean enough that leadership trusts what the dashboards say, and keeping users unblocked. Salesforce is one piece of a wider Systems transformation initiative that also includes an ERP, a professional services automation tool, and a planned data warehouse. As those come online, your remit grows with them. We are hiring for someone who wants to become the person who knows how IDinsight's core enterprise systems actually fit together.

Responsibilities

• Salesforce administration — Owning declarative configuration: users and licences, permission sets, roles and sharing rules, record types, page layouts, picklists, validation rules, and Flows.
• Identity and access management — Running the joiner-mover-leaver process through our identity provider, designing permissions to least privilege, conducting periodic access reviews, and maintaining an auditable record of who can see and change what.
• User support — Helping to unblock system issues for users, running office hours, and documenting playbooks to resolve recurrent issues.
• Onboarding and enablement — Getting new joiners productive on the platform, and keeping role-based reference material current as configuration changes.
• Data integrity — Monitoring field completeness and duplicates, producing data quality reports for regional and functional owners, and executing bulk data changes safely.
• Reporting and analytics — Building and maintaining reports and dashboards for Finance, Fundraising, Chiefs of Staff, and the executive team.
• Change intake and prioritisation — Deciding what is configuration versus what needs development, and saying no to the ones that would cost more than they return.
• Vendor and partner management — Managing the backlog with our external Salesforce partner: writing clear requirements, prioritising, and acceptance-testing what comes back.
• Documentation and change control — Maintaining configuration records and runbooks so that any change can be explained six months later.
• Enterprise systems administration — Taking on administration of additional systems as the wider programme delivers them.

As an Information Security and Systems Specialist, your core day-to-day work may include:

Professional Growth and Internal Contributions

Beyond your core responsibilities, you will contribute to the Information Security and Systems team and your own professional development through:

• Systems Support: You will occasionally provide general Systems Support via our internal help desk. This gives you direct insight into the technical challenges IDinsighters face and lets you deliver high-impact solutions.
• Continuous Learning: IDinsight utilizes a diverse ecosystem of tools. While we don't expect day-one mastery of every system, we look for a commitment to building deep technical expertise over time. We support certification, including the Salesforce Administrator credential.

Qualifications

We're looking for an entrepreneurial, “get stuff done” teammate with 3–5 years of relevant experience. Desired qualifications include:

• 3–5 years of professional experience in systems administration, IT, or related roles, including at least two years administering Salesforce in a live production org;
• Salesforce Certified Administrator credential preferred; we support candidates who wish to certify after joining;
• Experience with Salesforce Nonprofit Cloud preferred;
• Hands-on competence with declarative configuration — permission sets, sharing model, record types, Flow — and the judgment to know when a request needs a developer instead;
• Comfort building reports and dashboards, and performing bulk data operations with appropriate care;
• A bachelor's degree in Computer Science or other quantitative disciplines;
• Experience administering enterprise systems such as workspace collaboration suites, ITSM tools, HRIS, SASE, ATS, ERP, etc.;
• Familiarity with single sign-on, directory provisioning, and access review practices;
• Strong communicator in multiple forms (written communications, public speaking, teamwork, and upward management), with a track record of explaining technical things to people who do not enjoy technical things;
• Detail- and execution-oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
• Strong desire for professional growth and development, with a track record of openness to give and receive feedback;
• Strong problem-solving skills in handling system challenges;
• People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates' victories, concerns, and needs;
• Strong ability to maintain integrity and confidentiality in complex situations;
• Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
• Ability to work with international, cross-cultural, and diverse teams across time zones.

Nuts & bolts

Start date

The start date for this position is as soon as possible, with preference given to candidates who can start immediately. We expect a minimum two-year commitment, with regular professional development conversations and the potential for a long-term career at IDinsight.

Work Authorization

IDinsight is able to sponsor employment visas for all nationalities in the locations listed above; however, we will prioritize candidates who do not require IDinsight to sponsor work authorization in the aforementioned countries. All candidates who are not currently located in our country offices listed above will be expected to relocate to their office locations at the onset of their employment.

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer, including comprehensive international health insurance with mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work-from-home stipends; a professional development budget; and more. Please note that, as a non-profit, we are unable to provide compensation similar to leading private sector organizations.

How to apply

This application includes several questions and requires a CV (one to two pages) covering your professional and personal experience as well as academic qualifications. Please omit headshots, parental details, birth dates, marital status, and similar personal information — these aren't relevant to our review. For more on IDinsight's hiring process, our commitment to reducing power asymmetries, and FAQs, visit www.IDinsight.org.

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work.

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

• IDinsight will have greater representation from the populations with whom we work and clients we serve.
• IDinsight will have greater representation from the countries in which we work.
• Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
• IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.
• IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, national origin, race, religion or belief, or sexual orientation, or any other status protected by applicable law.

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