Customer success manager - semiconductor

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

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We are hiring a: Customer Success Manager – Semiconductor
Location: Poland, Lędziny
Employment Type: Full-time, permanent

About the role

As Customer Success Manager, you will own the relationship with a cluster of around 25 strategic accounts and act as the voice of the customer across sales, operations, engineering, supply chain, and quality. Your portfolio is split roughly 50/50 between Europe and North America, with heavier day-to-day engagement on the European side. Your focus will be to build trust, anticipate risk, and ensure the customer experience remains strong from forecast to delivery to long-term growth.

You'll manage key accounts strategically, while also staying hands-on to make sure things actually get done. The position is a strong fit for someone who enjoys bringing structure to complexity, building trust with customers, and translating their needs into clear internal action.

What You'll Do:

• Own and develop strategic relationships and day-to-day performance for a cluster of approximately 25 assigned accounts in the semiconductor area, split roughly evenly between Europe and North America, with a stronger day-to-day focus on the European accounts.
• Track account health across forecast, delivery, quality, cost, service, sustainability, and roadmap commitments.
• Lead weekly, monthly, and quarterly business reviews and translate customer feedback into clear internal actions.
• Partner with Sales, Product, Engineering, and Customer Application Support to support NPI, quotations, qualification, and technical problem solving.
• Manage escalations, complaints, and improvement activities while contributing to pricing and supplier agreement discussions.
• Travel approximately 25% of the time, mainly within Europe, with up to two visits per year to the USA.

What you'll need to succeed?

• Bachelor's degree in engineering, business, supply chain, or a related field.
• Several years of customer-facing account management, customer success, or commercial operations experience in a manufacturing or industrial environment.
• Solid grounding in order management, quality, and NPI processes; ESG awareness is a plus.
• Strong stakeholder coordination, analytical, presentation, and negotiation skills, ideally in a multinational environment.
• ERP (preferably Oracle) and CRM proficiency.
• Fluent English and Polish.
• Experience in the semiconductor ecosystem is a strong plus, but not required - we also welcome candidates from other complex manufacturing industries.

Why Join Watlow's team:

This role gives you the chance to build strong relationships with important customers in the fast-growing semiconductor industry, while working closely with sales, engineering, and operations teams around the world.
Employment contract (umowa o pracę).
Benefits package, including a sports card, life insurance, private medical care.

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.