Job Title

Remote Site Management Team Lead

Job Description Summary

• Work order creation and management
• Able to process calls and emails effectively within the SLA
• Scheduling and manpower management
• Escalation and client relation management
• Provides feedback, necessary coaching and training to team members
• Approve time off applications and monitor daily team attendance
• Effectively manage a team
• Organize and provide vendors to the client, third parties and C&W supplied services and functions;
• Liaise, coordinate and communicate with the client team and other site stakeholders
• Respond to requests for service and assistance in relation to the assigned sites
• Attend meetings and immediate concerns of the client
• Should be able to perform other duties as assigned