Job Summary:

The Digital Program Officer is responsible for successfully planning, overseeing, and implementing the digital programs in a timely fashion starting from conceptualization, business casing, UAT requirements and pre-operations preparation in alignment with the team’s strategy and roadmap.

Specific Duties & Responsibilities:

Development Role

• Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives.
• Manage and monitor deployments of all enhancements, change requests, and new developments.
• Lead business case preparation for each initiative.
• Manage and coordinate with various business units of their requirements, inquiries, issues/concerns and feedback regarding the performance of the digital program.
• Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the program.
• Define the roadmap for change, outlining the methods to achieve it, and establishing criteria for measuring success.
• Develop a comprehensive strategy for implementing technology, accompanied by a robust response and communication system within the company to ensure that all necessary steps are taken to achieve the desired outcomes for the organization.
• Gather insights and perform competitive scan of relevant solutions/services available in the market.

Compliance and Operations Role

• Prepare compliance-related items like documentation for BSP, audit, etc.
• Support in resolving audit related findings by Control units.
• Prepare documentation for maintenance requirements – ex. System parameter changes.
• Serve as support to the Program Lead and work with the team to ensure day-to-day tasks are progressing and accomplished.

Key Result Areas

• On-time documentation availability and review (RSC, CJ, US review).
• UAT/ smoke testing results – timeliness of reports and on-time testing.
• On time delivery of program releases and change requests.
• Maintain healthy metrics relevant to the digital program, - customer feedback rating for the platform, fraud and security metrics, etc.
• Manage internal and external stakeholders to deliver the results in a timely manner and within budget.