Position Title: DM Projects

Reports to: Head of Planning & Development

Department: ICT

Category:

No. of direct reports (if any): 1

Division/Function: ICT

Benchmark Band: M2

Location: Dawood Center

Division Head / CxO: CIO

Job Purpose

The Project Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects. To be successful in this role you should deliver an extensively recorded, tested, intact, and operative product within delivery time frames and budget. Ideal candidates will be analytical and have a positive demeanor.

Key Accountabilities & Performance Indicators

(Maximum 12/14 accountability statements in the form of verb/noun/result area). This section should answer the question “What are the main areas in which this job must get results in order to achieve its Purpose. Check for a link between the items listed and the KPIs of the organization)

Description

Performance Indicators

• Activity and resource planning
• Define project’s scope and feasibility.
• Must be able to set clear milestones
• Manage purchasing, inventory, maintenance, and other operational functions.
• Effectively manage resources to ensure best possible productivity level
• Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products

Number of projects with green / amber / red statuses
Deviation of finish dates from baseline values
Project completion & success rates

• Controlling time and budget management
• Organizing and managing all phases of the project to ensure on-time completion
• Monitoring expenditures in accordance with the budget.
• Inform business about the cost involved for project
• Request quotations based on the scope of the project in agreed timeframe

Deviation of project cost from project budget
Project success from project profit / project revenue

• Project risk
• Identify risk during execution of project and raise alerts if need be.
• Management of unidentified and unanticipated risks.

Management of risks and how risks are trending over time

• Progress, Reporting and Documentation
• Monitoring project progress and implementing changes where necessary.
• Develop necessary project documentation and get it approved from the relevant authorities.
• Coordinate with the business and vendor for all matters relating to assigned projects.
• Compiling project reports and informing management regarding problems.
• Ensuring project complies with best practices, SOPs, PMO policies, and other policies.

Number of projects with correct and complete documentation
Quality of information provided

• Communication and Relationship Management
• Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements.
• Assisting in establishing a Project Management Office to oversee multiple projects.

Overall stakeholder satisfaction
End user experience (UI/UX)

Budget Responsibility

(Financial items which this position is accountable for or has a strong impact on. The money amount should be on an annual basis, rounded to nearest thousand, ten thousand, etc. Accountability for revenue and expenditure should be included)

Items

*Number may change based on the business requirements and growth agenda. Please describe any other financial or money amount items that will help to understand the impact of this job.

NOTES: For subordinate positions, please don’t include money amounts which are for the whole department, or for the supervisor / manager position. If this position in fact does not approve budgets, or budget expenditure, or if this position does not have direct sales / revenue targets, then the above items should be blank.

Frameworks, Boundaries and Decision-Making Authority:

(Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with line manager as well as any relevant sign-off authorities)

Own Decisions (Types of decisions the incumbent can make)

Review & Approve IT development Request

Types of decisions referred to higher authority or decisions which are controlled by policy

Contract /SLA Signing
Proposals, Project Scope, Timelines, & UATs

The review of the work expected from this position

Project Scopes
Project Timelines
Change Request
Supplier Proposals
Service Delivery SLA

What position(s) gives any further specific (formal) advice or guidance to this position

IT Stakeholders (Application, Security, and Infrastructure Team)
Business Stakeholders
Service Manager
Enterprise Architect

Communication and Working Relationships

(Describe the purpose and nature of the main internal and external contacts, excluding line manager and direct reports, which are necessary to perform the job)

Main internal stakeholders:

Business Managers
Application and Infrastructure Teams
Security / InfoSec team
Internal Audit

Main external stakeholders:

Industry Experts
ICT Suppliers

Key Challenges

(Briefly describe the most difficult and complex aspects, the main challenges of the Job and/or other significant features not covered elsewhere.)

Understanding the customer expectation on the project milestone to schedule the time for each milestone.
Adhering to the deadline of the project and delegating the task in well advance to cover up with the milestones.
Mismatch of project estimate with respect to the real-time cost of the project
Handling the unexpected attrition rate involved in the project.
Building good relationships with team members during time-bound activities.
Unrealistic expectations of the stakeholder in accomplishing the project.
Regular tracking of all identified risks until its closure.

Knowledge, Skills & Abilities, Experience [KSAE] required

(Describe the minimum level of Knowledge, Years of experience and Must-Have Leadership and Technical/Functional skills)

Skills / Abilities & Key Knowledge Areas

Must-have Leadership Competencies

(Identify min 3 where Advance level is needed)

• Foster Collaboration
• Acts Entrepreneurial
• Execute with Excellence

Must-Have Technical / Functional Skills

(List max 6; ideally max 4 with Advance level)

• Relationship-building
• Strategic thinker
• Energy, focus, assertiveness, and diplomacy
• Highly developed communication skills
• Ability and comfort with working at executive levels
• Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at executive levels
• Exceptional ability to lead change using positive and collaborative methods
• Must have and maintain credibility with the business community

Key Knowledge Areas

(List most relevant)

• Project scope management
• Project time management
• Project quality management
• Project cost management
• Project risk management
• Project resource management
• Business Acumen will be a plus

Experience & Education (& Technical Qualifications if applicable)

Professional Experience

(Must mention relevant)

Minimum 3 years of experience managing medium to large scale projects.

Education & Technical Qualifications*

(List must-haves & preferable)

A bachelor’s degree in information technology or computer science is required.
Deep understanding of project management techniques
Hands on experience on project management tools will be a plus

* also mention any license, registration, or certification specifically required to achieve the outputs expected from this job