Woolworths customer manager – nz ice cream

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Magnum Ice Cream Company (TMICC) (formerly a division of Unilever) is now a standalone, independent, EUR 8.3 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

JOB PURPOSE:

Externally facing, the role manages Woolworths NZ by developing strong working relationships with key contacts, as well as leading the customer agenda internally within TMICC. The Customer Manager is responsible for delivering the P&L for their category, including turnover, profitability, trade spend, and market share delivery, while building, negotiating, and executing the commercial joint business plan with the customer.

KEY RESPONSIBILITIES:

The Customer Manager will be responsible for driving key business outcomes and fostering strong relationships both internally and externally through:

• Delivering/exceeding key targets including (but not limited to) Net Sales/Turnover, Profitability, TTS (Trade Spend), Market Share, Total Distribution Points, Forecast Accuracy and Claim Management.
• Building and managing strong relationships with key contacts across Woolworths NZ (including SVFC) and leading the customer agenda internally within TMICC.
• Leading development and execution of a Joint Business Plan covering sales, volume and profitability, aligned to customer objectives and TMICC strategy.
• Conducting successful head office negotiations (e.g., new listings, planograms, displays and promotion execution), presenting preliminary business plans and refining based on customer input.
• Owning the new product information flow to the customer and monitoring sales and distribution performance (especially for NPD), taking timely action to drive continuous improvement.
• In conjunction with the CSP Manager in-Home, identifying and implementing shopper activation and Dcom opportunities developed in partnership with the customer(s).
• Developing (with CSP) and executing the promotional plan, including end-to-end ownership of volume and spend forecasts aligned to the S&OP process at a customer level (baseline and promotions).
• Owning the promotional portal & managing internal clash grids working with Working with supply chain and the Supply Planner to plan, analyse and forecast customer demand and to ensure on-time and in-full delivery.
• Managing total commercial investment and ROI for activities (TTS and Gross Margin), identifying gaps and developing action plans to close them through the relevant commercial approval process.
• Monitoring competitive activity at store level (distribution and promo intensity), consolidating insights and partnering with the internal commercial team to respond with strategic and tactic refinements.

KEY CONTACTS:

Internal – Woolworths Team Leader, Shopper Development Manager, Customer Development Executive, Retail Category Managers, Finance, Logistics, Field Sales. External – Customer Category Managers, Customer Category Executives, Store & Zone Managers (ad-hoc), Progressive Area Managers.

WHAT YOU NEED TO SUCCEED:

SKILLS:

• Selling & Negotiation skills
• Relationship building
• Bias for action, attention to detail
• Ability to “mine” market data including Nielsen, Homescan
• Good presentation skills

EXPERIENCES & QUALIFICATIONS:

• 2-3+ years of business experience, preferably cross-functional with Customer facing and Category experience with a proven track record
• FMCG or similar Retail industry experience, with experience in data analytics & reporting.
• Experience in FMCG Account Management
• Great Networking abilities
• Business Development experience

LEADERSHIP:

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

WHAT YOU CAN EXPECT:

• A unique mix of global scale & start-up spirit—€8.3bn powerhouse with an agile, entrepreneurial mindset.
• We’re building a new high growth Ice Cream company from the ground up.
• Career without limits—42 markets, international opportunities, and fast tracked growth.
• A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
• A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.

ABOUT THE MAGNUM ICE CREAM COMPANY:

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

HERE’S WHAT DEFINES SUCCESS IN OUR ORGANIZATION:

• We are all about growth
• We operate with speed and simplicity
• We win together with fun
• We boldly innovate to disrupt our industry
• We care and challenge
• We are experts in the Ice Cream Category

ADDITIONAL INFORMATION

The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. For the recruitment of this position, we would like to emphasize that local conditions apply to the position.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV (max 3 pages) and a motivation letter. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.

Disclaimer Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We take pleasure seriously. Join the Ice Cream team now! #TMICC #TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples. You may notice references to Unilever, as well as Unilever’s policies and terms and conditions, on this career site. This is because we are still sharing some services under the terms of our separation from the company. Please be aware that your application and the information you submit via this site will go directly and exclusively to The Magnum Ice Cream Company for roles within The Magnum Ice Cream Company.