Senior onsite service engineer - ai data center

On-Site Service Engineers (OSEs) are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. OSEs are responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. OSEs collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service. The OSE role is vital for delivering Dell’s commitment to excellence in field services, especially in high-impact enterprise environments. This common OSE contract requires the OSE to report to one or more customer sites.

Join us to do the best work of your career and make a profound social impact as a Onsite Service Principal Engineer on our Onsite Service Team in Oslo, Norway.

Accountabilities

• Provide expert on-site technical support, maintenance, troubleshooting, and recovery for AI server infrastructure to ensure maximum system availability, performance, and compliance with operational standards.
• Partner with customers, engineering teams, technical leaders, and support organizations to resolve issues, perform root cause analysis, implement recovery plans, and drive continuous service improvements.
• Deliver exceptional customer experience by serving as a trusted technical advisor, communicating proactively, resolving issues efficiently, and providing guidance on emerging technologies and AI infrastructure solutions.
• Develop team capability through training, mentoring, knowledge sharing, technical documentation, and ongoing professional development to enhance operational excellence and problem resolution.
• Manage operational and administrative responsibilities including inventory and spare parts control, service documentation, audits, reporting, escalation management, and adherence to safety, quality, and process standards.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5–8 years of relevant experience
• Advanced skills in systems installation and analysis; comfort with versioned artifacts.
• Ability to interpret specifications and site requirements; strong attention to detail.
• Clear communication and project management across cross‑functional teams.
• Industry certification in Linux, Windows, VMware or Networking

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the centre of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.