Teamleider aov / verzuim

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Team Leader AOV / Absenteeism

Are you a people-oriented leader with knowledge of (disability) insurance? And do you want to contribute to a close-knit, expert, and customer-oriented claims team? For Sedgwick TPA, we are looking for:

Team Leader AOV / Absenteeism (32-40 hours)

The role of Team Leader AOV at Sedgwick TPA involves managing absenteeism and disability claims. The team maintains contact with insured parties and involved parties, guides the entire process, and ensures correct, timely, and customer-oriented claims handling.

As a Team Leader, you actively participate in operations: you direct and coach colleagues, but also handle claims yourself. This keeps you close to the content, work distribution, and daily practice of the team.

You provide direction to the team, monitor the quality and progress of claims handling, and keep an eye on capacity, workloads, and agreements made. At the same time, you develop your substantive knowledge of AOV, so you can support your colleagues well with complex files and come to careful decisions together.

You maintain constructive contact with customers and other involved parties. In doing so, you always seek a balance between the interests of the insured, our customers, and Sedgwick. You recognize improvement opportunities in processes and collaboration and implement these together with the team into concrete actions. This way, you work towards a stable operation, high quality, and optimal service.

The team currently consists of 4 employees and an open vacancy and has a clear growth ambition. From your role as team leader, you contribute to the further development of our services, without losing sight of the quality of claims handling.

About Sedgwick TPA

Sedgwick TPA is part of Sedgwick, an international claims handling and claims expertise company. Your 33,000 new colleagues in 82 countries represent various backgrounds and cultures and work from the philosophy “Together we thrive”.

In the Netherlands, Sedgwick TPA focuses on claims management and claims cost control. The AOV claims team is based in Hoogeveen. Depending on the job agreements, part of the work can be done from home.

The Sedgwick TPA Culture

At Sedgwick TPA, we work with attention to people, customers, and quality. We organize work effectively and efficiently, so colleagues know what to expect and have room to take responsibility. We encourage development and actively seek connection with each other, especially in daily practice.

Do you recognize yourself?

• You create a safe and open working atmosphere and have genuine attention for people.
• You coach colleagues and help them grow confidently in their role.
• You take responsibility for quality, progress, and results.
• You provide direction, make clear choices, and bring structure to daily work.
• You actively seek connection between colleagues, customers, and other involved parties.
• You keep an eye on the interests of the insured, customers, colleagues, and Sedgwick.
• You see financial results and commercial opportunities as part of future-oriented services.
• You implement improvement opportunities together with the team into practical actions.

What do you bring?

• You have a good command of the Dutch and English languages.
• The willingness to develop your substantive knowledge.
• Proven experience in leading, coaching, or substantively guiding colleagues is a plus.
• You are available to work regularly at our location in Hoogeveen.

What can you expect from us?

• A responsible leadership role within an expert team.
• Room to help build the further development of the AOV team and services within Sedgwick TPA.
• A working environment where collaboration, trust, and professional growth are important.
• A market-conform salary and attractive secondary employment conditions.
• 28 vacation days annually based on a full-time employment contract, with the possibility to purchase extra days at a favorable rate.
• 8% vacation pay, a holiday allowance, a home office allowance, and a pension scheme with a low personal contribution.
• Internal and external training via Sedgwick University;
• An active staff association.
• Lunch & Learn sessions;
• Access to a coach and budget coach.

Do you have substantive questions about the position?

Dionne van Duuren (General Manager TPA) will be happy to answer your questions. You can reach Dionne at 06-23681299 or dionne.vanduuren@nl.sedgwick.com.

Respond

Do you see yourself in this job profile? Then respond by uploading your CV and motivation via the “Apply” button. For questions about the application procedure, you can contact Stéphanie Verbeek (Recruitment Consultant) at 06-50154150 or recruitment@nl.sedgwick.com.

A pre-employment screening is part of the application procedure. Sedgwick uses open sources, including social media, for this.

We look forward to your application!