C005193 lccm - camunda (ns) - tue 22 sep

Deadline Date

Tuesday 22 September 2026

Requirement

LCCM - Camunda

Location

The Hague, NL

Full Time On-Site

Yes

Time On-Site

100%

Total Scope of the request (hours)

417

Required Start Date

28 October 2026

End Contract Date

31 December 2026

Required Security Clearance

NATO SECRET

Duties & Role

1. Operations and Maintenance (O&M)
   • The Contractor shall provide O&M services ensuring support and toolset availability on 8 hours/365 days basis;
   • The Contractor shall provide pro-active maintenance plan that shall be scheduled in advance in agreement with the Purchaser every 6 months, and shall provide preventive measures in order to reduce the risk of incidents (outages or degradations) of quality or performance.
   • The Contractor shall plan and implement patches and hotfixes to the Camunda Platform.
   • The Contractor shall plan, obtain, upgrade and Test Camunda to the NCIA approved versions in accordance with NCIA's Software lifecycle management programme.
   • The Contractor shall plan test and upgrade Camunda's underlying Database technology.
   • The Contractor shall test any modifications to the Camunda Platform.
   • The contractor shall set up and change system users and system groups, including actions to create users, change passwords and security settings, and set up groups.
   • The Contractor shall implement configuration management duties by documenting and maintaining the Camunda Platform.
   • The contractor shall troubleshoot performance issues.
2. Workflow Development
   • The Contractor shall draft the automation roadmap and governance and managements plans; coordinate and synchronise and update as necessary with approval from purchaser;
   • The Contractor shall produce Camunda training documents, guides, materials and knowledge articles for the end-users.
   • The Contractor shall engage and interact with other agency staff officers in order to identify and document user requirements;
   • The contractor shall create and maintain Workflows in Camunda for User Interaction including all relevant react forms.
   • The Contractor shall, based on the gathered requirements and Process Descriptions, develop BPMN/DMN models for automation.
   • The contractor shall create Workflows in Camunda for data exchange between different third party applications.
   • The contractor shall document all developments.
   • The contractor shall troubleshoot data exchange errors and provide respective corrections.
3. Documentation and Training
   • Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows.
   • Provide training and support to other staff as required for knowledge and information sharing.
4. Collaboration and Communication
   • Collaborate with relevant teams to ensure cohesive Workflow implementation.
   • Communicate effectively with internal stakeholders to understand requirements and address concerns.

Skills, Knowledge & Experience

1. Experience
   • At least 5 years of experience developing Workflows using Camunda 7 or above including process modelling in BPMN and DMN and developing React Forms.
   • Strong proficiency in Java development is essential, as Camunda is a Java-based platform; experience with Spring Boot for Camunda 7 and above or external task workers in other languages (e.g., JavaScript, Python) is valuable.
   • Hands-on experience integrating Camunda with third-party systems using REST APIs, message queues, or connectors (including microservices).
   • Familiarity with database interactions to enable data handling within workflow processes.
   • Skills in using Git and CI/CD tools for deploying, testing, and maintaining automation solutions.
   • Experience in end-to-end process automation and improving business process efficiency using Camunda tools.
   • Understanding of system integration techniques, including SDKs, APIs, message brokers, and Camunda's connectors (reusable integrations) for seamless third-party communication.
   • Knowledge of Camunda's architecture—how process models are executed natively and how the platform supports rapid improvement and agile delivery.
   • Ability to analyze complex business workflows and automation requirements, then design and implement appropriate solutions.
   • Troubleshooting skills for diagnosing and resolving issues in process automation and integrations.
2. Communication Skills
   • Excellent written communication for reporting and documentation.
   • Effective oral communication and stakeholder engagement.
   • Presentation of security posture and compliance status to senior audiences.
3. Stakeholder Engagement
   • Comfortable liaising with SAAs, PMs, and operational authorities.
   • Capable of conflict resolution and negotiating accreditation paths.
4. Language and Clearance
   • Fluent in English, both spoken and written.
   • French language proficiency is an asset.
   • NATO Secret Security Clearance or national equivalent required.
5. Communication and Collaboration
   • Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users.
   • Ability to document processes clearly and provide training.
6. Organizational Skills
   • Strong organizational skills to manage multiple tasks and priorities effectively.
7. Team Collaboration
   • Ability to work effectively as part of a team and share knowledge and resources.
   • Willingness to collaborate with colleagues to solve complex issues.
8. Others
   • The individual has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
   • Full proficiency in the English language. French language proficiency is of advantage.
   • The individual must have the nationality of one of the NATO nations.
   • The individual must possess a NATO Secret Security Clearance or national equivalent.