Customer service representative

To complement our team, we are looking for a customer- and team-oriented individual for our division Plasma Control Technologies at the Penang site as a Customer Service Representative.

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.

In the Plasma Control Technologies (PCT) division, we manufacture specialized components that are required for the precise control of plasma processes and are used in the production of memory chips or touch screens for sensors, smartphones or tablets.

What You Will Do

• Monitor and acknowledge promptly on customer demand signals through customer portals and communications.
• Conduct regular meetings with customer buyers to maintain strong working relationships and support effective communication.
• Place and track factory orders with Comet locations worldwide to support and maximize OTD performance.
• Expedite customer orders with Planning and cross-functional teams as needed to support on-time delivery commitments.
• Ensure timely and accurate shipments to customers and Comet locations, with accurate delivery information, including scheduled ship dates and factory of origin.

What You Bring

• Bachelor's Degree preferred. Minimum 5 years of Customer Service experience.
• Experience in customer portal management and consignment inventory management is preferred.
• Strong working knowledge of Microsoft Office, with advanced proficiency in Excel preferred.
• Experience with SAP, particularly in the Sales module, is preferred.
• Must have a strong understanding of On-Time Delivery (OTD), including the key factors that impact performance and the actions required to drive improvement.

Why join us? Break new ground with us:

• Work on innovative solutions for global technical challenges.
• Benefit from flexible working options.
• Take part in Comet’s success through profit sharing.
• Work with international colleagues and grow as a team.
• Enjoy our diverse educational and career opportunities.
• Access a wide range of benefits including allowances for meals, transport, tolls, mobile, and car loan interest.
• Benefit from Flexi Benefits for health checks, dental and optical care, plus comprehensive medical insurance coverage.

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have. For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.

Comet Technologies Malaysia Sdn Bhd PMT 1342, Lorong Perindustrian Bukit Minyak 20 Taman Lorong Perindustrian Bukit Minyak 14100 Simpang Ampat Pulau Pinang, Malaysia comet.tech/careers