System Management

• Maintain production systems and resolve any issues
• Satellite Applications support
• Application Integration and API Calls
• Cards services
• Coordinate with vendors on system updates and requested changes
• Obtain updates/changes and arrange for implementation.
• Provide work schedule with timelines.

Software Development:

• Obtain requirements from Business groups.
• Analyze business requirements in the CR and coordinate with vendors and internal staff for development and delivery
• Test and evaluate patches developed in-house or received from vendors before submitting for UAT
• Conduct Pretest with users - Demonstration to the users on new and upgraded software.

Business unit support:

• Support during UAT
• Trouble-shoot systems
• Ensure business unit has required systems support

Reports:

• Provide business with the ad-hoc reports as per their requirements

Generic Accountabilities:

• Corporate governance & compliance
• Work fully within risk policies & procedures and all compliance regulations
• Work as per the IT policies and procedures following the change management etc.

Key Performance Indicators:

• Good understanding of business requirements
• High quality support to business unit
• Effective management of projects within time lines.
• Positive feedback from users
• Effective updating of systems
• Effective reports and analyses in line with business unit requirements
• Effective operation of processes
• Minimal downtime of systems
• Effective relationships with vendors

Generic KPIs

Compliance with operational procedures and instructions, risk policies