Corporate it engineer, japan

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

コレクターズ（Collectors）は、世界中のコレクターの皆様に付加価値の高いサービスを提供する、革新的なテクノロジーのリーディングカンパニーです。私たちは、数百万点に及ぶ記録的な価値を持つコレクターズアイテムのグレーディング、真贋鑑定、保管、および販売を行っています。また、コレクターの皆様が自身の情熱を追求できるよう支援するというというミッションのもと、これらのプロセスの近代化とデジタル化にも注力しています。現在、成長を続ける私たちのチームに加わっていただける人材を常に募集しています。

当社のサービス対象は、トレーディングカード、サイン、コミック、コイン、ビデオゲーム、イベントチケット、メモラビリアなど多岐にわたります。主な傘下ブランドには、PSA、PCGS、Beckett、SGC、Card Ladderが含まれます。1986年の創業以来、私たちは数百万点ものアイテムのグレーディング、と真贋鑑定を行ってきました。カリフォルニア州サンタアナの本社に加え、ニュージャージー、テキサス、フロリダ、日本、上海、香港、カナダ、メキシコ、ドイツ、フランスに拠点を構え、合計3,000名以上の従業員が活躍しています。

As the Corporate IT Engineer, Japan, you will be responsible for building, managing, and scaling IT operational support for our growing Tokyo, Japan office. You’ll work on-site at our Tokyo office.

Job Duties

• Support day-to-day IT operations at the Tokyo, Japan office through Jira, Slack, Email, Phone, or in-person interactions.
• Level 1 and Level 2 technical support to end-users via phone and ticket submissions.
• Troubleshoot and resolve hardware, software issues at level 1 and 2 support.
• Document and track issues, resolutions, and follow-up actions.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain knowledge of current IT systems, applications, and best practices.
• Provide training and support to end-users on various software applications and tools.
• Basic knowledge of Active Directory, imaging, and endpoint management is a plus.
• Basic knowledge of system administration also a plus.
• Basic Knowledge of core applications (Okta, Google, Slack, etc.)
• Basic understanding of tickets systems, Jira being a plus.
• Manage and maintain AV equipment in conference rooms and all-hands spaces.
• Provide after-hours, on-call support for end users on a rotational basis (required).
• Provide "white glove" IT support and service for all executive-level staff.
• Document changes, modifications, and troubleshooting in the ticketing system; ensure timely resolution of all incidents and requests.

Requirements

• Bachelor’s degree (or foreign equivalent) in Computer Science or a related technical field, or IT certifications with equivalent practical experience, and 2 years of experience in the offered position or a closely related role.
• 2 years of experience supporting Windows, macOS, networking, mobile, video conferencing, and/or voice technologies.
• 1+ years with Active Directory, Okta and Google Workspace (big plus).
• 1+ years managing network shares and network printers; 2+ years printer support (Zebra knowledge a plus).
• Experience with Windows, Networking, Scripting, and Automation, and/or application troubleshooting.
• Systematic problem-solving approach and the ability to adapt to changing priorities and ambiguity.
• Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
• Experience with Okta SSO and/or user provisioning, as well as Jira ITSM, is a plus.
• Knowledge of MDM (e.g., Endpoint Central, Kandji) is a plus; awareness of ITIL and IT Change Management best practices is also a plus; and knowledge of VPNs, firewalls, and switching is a plus.

Reasons To Join Us:

• Social Insurance: All full-time employees are eligible for Employee Pension, Health Insurance, Workers Accident Insurance, Employment Insurance.
• Paid Leaves: Our employees qualify for annual leaves and special leaves in accordance with the Company’s Rules of Employment.
• Allowances: Employees are also offered commutation allowance in accordance with the Company’s Rules of Employment.
• Benefits: Defined Contribution Pension Plan, Group Life Insurance, Group Long-Term Disability Insurance.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

当社は、人種、肌の色、民族性、家系、宗教、出身国、性別、セクシュアリティ、性自認または性表現、性的指向、年齢、市民権、婚姻状況や育児の有無、障がいの有無、退役軍人であるか否か、その他適用される法律で保護されるあらゆる属性にかかわらず、すべての方に平等な雇用の機会を提供することを約束します。さまざまな背景、視点、スキルを持つチームこそが、当社が支援する多様なコレクターコミュニティに対して、より良いサービスを提供できると信じています。