Sr. program manager, customer programs

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

The Senior Program Manager (P5) is responsible for leading complex, high-value NVIDIA customer programs across the full product lifecycle, from opportunity assessment through production and ongoing customer engagement. This role serves as a direct interface between Jabil and NVIDIA, ensuring alignment across engineering, operations, supply chain, quality, manufacturing, and executive leadership teams.

The successful candidate will drive program execution, manage customer relationships, coordinate global cross-functional teams, and ensure delivery against aggressive schedule, cost, quality, and business objectives. This position requires strong leadership, technical aptitude, executive communication skills, and the ability to operate effectively in a fast-paced hyperscale and AI infrastructure environment.

KEY RESPONSIBILITIES

Customer & Business Leadership

• Serve as the primary program management lead for assigned NVIDIA programs, opportunities, and strategic initiatives.
• Lead program management activities spanning opportunity assessment, customer onboarding, program launch, execution, and production support.
• Build and maintain strong relationships with customer stakeholders, business unit leaders, and cross-functional teams.
• Align customer priorities with organizational objectives to drive successful business outcomes.

Program Governance & Portfolio Management

• Establish and maintain program governance processes, operating rhythms, and reporting structures.
• Develop and manage integrated program plans, milestones, risks, issues, and dependencies across multiple initiatives.
• Provide executive-level visibility through regular status reporting, business reviews, and strategic updates.
• Ensure alignment, accountability, and continuity throughout the customer lifecycle.

Cross-Functional Leadership

• Coordinate activities across engineering, operations, supply chain, quality, procurement, finance, and business unit teams.
• Facilitate decision-making and drive resolution of issues impacting customer commitments.
• Lead cross-functional reviews to assess readiness, remove barriers, and maintain execution momentum.
• Influence stakeholders at all levels of the organization to achieve program objectives without direct authority.

Risk Management & Business Execution

• Identify, assess, and proactively manage program risks, dependencies, and business impacts.
• Lead escalation management and recovery planning for schedule, quality, cost, and delivery challenges.
• Drive mitigation plans and ensure timely communication of critical issues and decisions.
• Monitor program performance against objectives and implement corrective actions when necessary.

Executive Communication

• Prepare and deliver executive reviews, customer presentations, and business updates.
• Translate complex operational and technical information into concise, actionable business insights.
• Provide leadership with visibility into program performance, resource requirements, risks, and strategic opportunities.
• Facilitate communication between customer leadership and internal executive stakeholders.

Success Measures

• Achievement of program milestones, customer commitments, and business objectives.
• Strong customer relationships and stakeholder satisfaction.
• Effective management of risks, escalations, and cross-functional dependencies.
• Executive confidence in program visibility, governance, and reporting.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Ability to lead complex cross-functional programs involving engineering, operations, supply chain, quality, and manufacturing organizations.
• Ability to identify risks, drive issue resolution, and influence decisions across multiple organizations without direct authority.
• Strong customer engagement, stakeholder management, and executive communication skills.
• Advanced analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a dynamic environment.
• Advanced PC skills, including Microsoft Office and enterprise systems.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's Degree in Engineering, Business Management, Operations, Supply Chain, or related field required.
• 7-10 years of experience in Program Management, Customer Program Management, NPI, Operations, Engineering, or related business leadership roles.
• PMP Certification preferred.
• Demonstrated experience leading customer-facing programs involving cross-functional teams, executive stakeholders, and technically complex products or solutions.
• Experience supporting technology, cloud, AI infrastructure, networking, semiconductor, or manufacturing environments preferred.
• Or equivalent combination of education, experience, and/or training.

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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