Sr engineer, applications

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

The Software Engineer (Production Support) ensures the stability and performance of our world-class background check platform. This role is dedicated to real-time monitoring, troubleshooting, and code-level defect resolution during critical business hours. You will work cross-functionally with infrastructure and security teams to maintain high system availability.

Shift Timings:

This role requires flexibility to work in a rotational shift environment to provide extended coverage:

• Afternoon Shift: 2:00 PM – 11:00 PM
• Night Shift: 5:00 PM – 2:00 AM

Note: Candidates must be comfortable with these timings and potential weekend rotations as business needs dictate.

Responsibilities (Duties):

• Application Support: Provide high-priority troubleshooting and issue resolution across all environments.
• Incident Management: Monitor system health and respond to application alerts during night-shift operations to ensure zero downtime.
• Defect Resolution: Debug, analyze, and implement code fixes for production issues using C#, .NET Core, and ASP.NET.
• Root Cause Analysis: Perform investigations into system failures and implement permanent fixes.
• Deployment Support: Manage and support build and deployment processes (CI/CD) during off-peak hours.
• Communication: Provide clear handovers between shifts and updates to stakeholders on critical production incidents.

Qualifications:

Education: BE/BTech/MS in Computer Science or equivalent.

Experience: 4+ years of experience in .NET development or production support.

Backend Tech: C#, .NET Core, ASP.NET, ADO.NET, Entity Framework, LINQ, Web API, Microservices Architecture.

Web Services: RESTful APIs, JSON, XML, SOAP, API integrations.

Database/Servers: SQL Server, MongoDB, MySQL, IIS, Windows Server.

Messaging & Caching: RabbitMQ, SQS, Redis, Memcached.

Frontend: Ability to debug UI issues in Angular, JavaScript, or TypeScript.

DevOps & Tools: Experience with Azure DevOps, Jenkins, AWS Code Build, Git, and CI/CD pipelines.

Cloud Exposure: Working knowledge of AWS and/or Azure environments.

Mindset: Self-starter who can work independently during extended support hours with minimal supervision and strong ownership of production incidents.

Key Skills:

• C#, .NET Core, ASP.NET, Web API, SQL Server, IIS, Azure DevOps, Jenkins, Redis, RabbitMQ, MongoDB, Microservices, Production Support, Incident Management, RCA, CI/CD, Troubleshooting.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

• Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
• Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
• Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
• Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.