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Rentokil Initial

Rentokil Initial

·yesterday

Service planner - bangalore bidadi

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Location

onsite, Bangalore, India

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Service planningData accuracyProductivity monitoringSchedulingDetail orientationAnalytical thinkingCustomer focusNegotiation skillsMS-OfficeG-SuiteReportingCross-functional coordinationTechnical documentationTime management

Job Description

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

  • The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
  • The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

  • Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
  • Support digital transition and maintain the accuracy of consumption, TOS, and service data
  • Coordinate with IT for new users or device-related issues
  • Ensure error-free documentation and adherence to the ticket-based callout process
  • Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
  • Prioritise planning to reduce service backlog and ensure “On-Time” delivery
  • Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
  • Track technician-wise productivity, efficiency, and service delivery KPIs
  • Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
  • Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
  • Assist AOM/OM/ABM/BM in monitoring field KPIs
  • Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
  • Raise unresolved issues to next-level management for resolution
  • Ensure leave planning and service continuity without disruption

Key Result Areas:

  • On-time Service Planning
  • Data Accuracy
  • SCP Utilisation
  • Schedule Adherence
  • Reporting & Analysis
  • Cross-Team Coordination

Competencies (Skills essential to the role):

  • Detail Orientation
  • Planning & Organizing
  • Analytical Thinking
  • Customer Focus
  • Negotiation Skills

Educational Qualification / Other Requirement:

  • Minimum graduate, with 1–3 years of relevant experience
  • Basic computer skills required (advanced proficiency is a plus)
  • Knowledge of MS-Office/G-Suite
  • Willing to travel occasionally within the division

Role Type / Key working relationships:

  • Individual contributor role
  • External- Customers and customer representatives
  • Internal - Sales, Operations, Business support functions

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • Service
  • Relationships
  • Teamwork
  • Responsibility

DEI statement:

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Ready to join the team?

Apply now