Bajaj Finance
Bajaj Finance·2 days ago

Senior manager - mfi service & operations

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Location

onsite, Pune, MH, India

Commitment

Full Time

Level

Senior (5+ years)

Required skills

Midsize CustomersEnterprise CustomersBig Data ToolsData Science ToolsCRMSQL

Job Description

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

  • Own and deliver automated Business Compliance reporting & dashboards for MFI and Gold businesses with high accuracy and timeliness
  • Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs
  • Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking
  • Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking
  • Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification
  • Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders
  • Collaborate with cross-functional teams to translate business requirements into data and automation solutions
  • Continuously improve data quality, process efficiency, and automation coverage across compliance analytics

Required Qualifications and Experience

  • Strong SQL and data analytics expertise
  • Exposure to automation, dashboards (Power BI/Tableau/SFDC), and analytics tools
  • Problem-solving mindset with high ownership and execution focus

Ready to join the team?

Apply now