Senior client services specialist - textile testing & compliance

RESPONSIBILITIES

• Organizes and coordinates assigned client account work in a timely and profitable manner.
• Ensures that assigned accounts are on track at all times providing regular updates to the client.
• Proactively obtains status updates for ongoing projects.
• Offers proactive solutions to the client when informing them of an issue.
• Provides quotes, organizes and processes samples for assigned client accounts.
• Coordinates work with the Operations team, QA and Business Support and other pertinent employees.
• Prepares client proposals, report, specifications, technical information, etc.
• Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Participates in trade shows and technical conferences.
• Presents obtained knowledge and information to team/appropriate coworkers after event.
• Works with business support to bill clients in a timely, concise and profitable manner.
• Provides training to colleagues on programs and processes.
• Also provides technical support to in house employees as needed.
• Maintains up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.
• Provide technical consultation to clients directly and/or through coordination with internal technical team.
• Keeps up to date with regulations and provide updates to clients.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

QUALIFICATIONS

• General degree or equivalent, preferably in Textile Technology / Textile Engineering
• 8-10+ years of laboratory / testing experience in textile domain
• Familiarity with government agencies and regulations as they apply.
• Working knowledge of Microsoft Office Suite.
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.