Senior business analyst (retail banking, generic) - conversation banking - (bfsi)[shephali]

Role Type:

Business Analyst (Senior)

Number of Openings:

2

Total Experience Required:

8–12 years of overall relevant experience.

BFSI Experience (Mandatory):

Minimum 5 years of recent BFSI (Banking, Financial Services & Insurance) experience is mandatory.

Location:

Open — candidate can be based at any of our India delivery locations, with a preference for Delhi Client, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.

Engagement Type:

Full Time - Permanent

Notice Period:

Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.

Key Responsibilities:

• Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives
• Lead Change Impact Assessments and stakeholder engagement across business and technology teams
• Support Agile ceremonies and maintain a well-groomed, prioritized backlog
• Coordinate across multiple, cross-functional teams to ensure aligned delivery outcomes
• Contribute BA expertise to Contact Centre, Genesys CX Migration, or digital delivery workstreams as required

Required / Must-Have Skills:

• Senior BA experience in generic retail banking
• Demonstrated expertise in Transformation and Change initiatives, alongside core BA capabilities
• End-to-end requirements management and product backlog ownership, with a strong Agile project delivery track record
• Proficiency in stakeholder management and conducting Change Impact Assessments
• Proven ability to coordinate and collaborate across multiple, cross-functional teams
• Prior experience working within a large, global organization

Preferred / Good-to-Have Skills:

• Exposure to Contact Centre domains
• Hands-on experience with Genesys CX Migration projects
• Delivery experience in IVR, CCaaS, Omnichannel Delivery, and Conversational AI
• Experience implementing AI use cases for Agent Assist solutions
• Data and analytics proficiency