Operations risk and controls analyst

Bring your expertise to a globally connected operations team where you will strengthen oversight, improve controls, and grow through broad stakeholder partnership.

As a Network Management Operations Analyst within the Network Management team, you support oversight of relationships with local market providers and agent banks through disciplined operations execution. As a Network Management Operations Analyst within the Network Management team, you coordinate due diligence, onboarding and offboarding activities, negative media workflows, and reference data documentation to enable effective day-to-day coverage. As a Network Management Operations Analyst within the Network Management team, you partner with stakeholders across operations, compliance, risk, legal, and technology to improve processes, support governance routines, and maintain audit readiness.

Job Responsibilities:

• Monitor third-party due diligence workflows through closure, including questionnaire distribution, tracking, follow-ups, and status reporting
• Coordinate onboarding and offboarding support activities for agent banks and market infrastructure providers, including closure of oversight actions
• Administer negative media workflows and credit risk rating-related processes in line with established procedures
• Execute relationship inventory upkeep activities, including collecting, validating, and distributing required information and documentation
• Maintain party and reference data records and supporting documentation, including retention and repository hygiene requirements
• Publish management information reporting reference data and documentation for stakeholders using established templates and routines
• Investigate exceptions, breaks, and stakeholder queries by documenting root cause analysis and driving timely resolution paths
• Recommend efficiency enhancements by identifying process gaps and proposing practical changes to reduce friction and rework
• Support change delivery activities, including user acceptance testing preparation and execution in partnership with data, analytics, and technology teams
• Participate in ad hoc projects supporting the Network Management team and relevant business-aligned partners
• Strengthen controls and governance routines by tracking actions, maintaining evidence, and escalating risks when needed

Required qualifications, skills, and capabilities:

• Demonstrate experience performing operations tasks involving third-party information, documentation handling, and stakeholder coordination
• Apply strong written and verbal communication skills to build effective working relationships across stakeholders
• Show analytical skills with a controls and risk mindset, including the ability to connect issues across workflows and exercise judgment under pressure
• Practice disciplined execution with clear ownership and accountability for risk and control outcomes
• Manage deadlines through effective time management, including planning, prioritizing, scheduling, and monitoring work
• Support audit, compliance, and regulatory inquiries by providing well-organized evidence and reconciliations and maintaining audit readiness
• Build productive working relationships across functions and levels to achieve outcomes in a collaborative environment
• Operate effectively across a global team model, including coordinating with internal partners and external parties to obtain and distribute required information
• Handle sensitive third-party and internal information with strong confidentiality awareness and careful data-handling judgment
• Use spreadsheet, presentation, and document tools (Excel, PowerPoint, and Word) to produce updates, documentation, and status materials
• Adapt to changing priorities while maintaining accuracy, urgency, and control discipline

Preferred qualifications, skills, and capabilities:

• Hold a postgraduate qualification in Finance
• Demonstrate experience supporting questionnaire administration processes, including distribution, tracking, follow-ups, and reporting
• Show familiarity with preparing market development communications and briefing materials for stakeholders
• Develop negotiating skills to support practical solutions to workflow challenges and information gaps
• Demonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.