Job Purpose IT PMO (Partnerships)

Own end-to-end solutioning, system architecture, and API-led partner integrations, driving cross-system delivery from requirement discussions to go-live across the BFL.

Duties and Responsibilities

• Drive end-to-end solutioning for co-lending integrations, covering journeys across LAMF/LAS/Broking flows.
• Lead detailed requirement discussions with teams, translating into US/UD aligned to BFL partnership framework.
• Design and own integration architecture across systems: Partner MW, PMW DB, DL, HMW, BRE, Risk, 3-in-1, 3-in-1 MW, COSMOS, SFDC, Pennant LMS.
• Define and govern API flows including Create Application, KFS generation, Cancel, Status, Webhooks, and Additional Info APIs.
• Ensure correct mapping of data fields, product configurations, and BRE logic across SFDC and Middleware layers.
• Act as solution SPOC for co-lending partners, coordinating with API, DB, Middleware, SFDC, BRE, and Data Lake teams for seamless delivery.
• Drive partner onboarding, including API specs alignment, CUG/UAT execution, webhook setup, and production readiness.
• Ensure compliance with RBI DLG for journeys, including consent capture, attribution logic, and audit trail readiness.
• Manage end-to-end delivery timelines for all co-lending partners, tracking dependencies like SFDC Convert, API readiness, and partner callbacks.
• Lead UAT readiness for journey flows, including test data setup, journey validation, defect closure, and go-live sign-offs.
• Monitor funnel metrics, disbursal flows, and API performance, ensuring scalability and stability post go-live training to IT staff and end-users on SCCM and Intune usage and capabilities.
• Prepare leadership-ready dashboards covering project highlights, lowlights, risks, issues, dependencies, and next steps.
• Publish daily, weekly, or milestone-based status reports for senior management.
• Convert complex technical and operational details into concise executive summaries.
• Highlight key decisions required from leadership and ensure timely closure.
• Maintain structured reporting formats for better visibility and decision-making.

Key Decisions / Dimensions

• Solution Design Across Systems: Defining scalable integration architecture across partners, Partner MW, PMW DB, DL, HMW, BRE, Risk, 3-in-1, 3-in-1 MW, COSMOS, SFDC, Pennant LMS while balancing speed vs reusability.
• Managing Changing Requirements: Handling evolving partners/COE requirements and deciding scope freeze vs CR during UAT and delivery phases.
• Dependency & Timeline Control: Navigating critical dependencies (SFDC Convert, APIs, partner readiness) and deciding parallel vs sequential execution.
• Partner Readiness & Go-Live Calls: Driving partner integration (APIs, webhooks, mapping) and taking go-live decisions despite partial readiness.
• Compliance & Data Accuracy: Ensuring RBI DLG compliance, correct data mapping, and reconciliation across systems without impacting business timelines.

Manage Business Volume

> 3000 Cr. a year

Major Challenges

• Complex cross-system delivery & dependencies: Managing integrations across system: Middleware, SFDC, and LMS with evolving requirements, partner readiness gaps, and limited control over external teams.
• Balancing accuracy, compliance & timelines: Ensuring correct data mapping, reconciliation, and RBI DLG compliance while still meeting aggressive go-live and business delivery timelines.

Required Qualifications and Experience

Qualifications

• Bachelor’s degree in Engineering / Technology; MBA preferred
• 7-10 years of experience in IT PMO / Product / Solution roles (preferably BFSI / Fintech)
• Strong conceptual understanding of API architecture and system integrations
• Knowledge of co-lending / JV lending models and digital lending ecosystem
• Familiarity with RBI Digital Lending Guidelines (DLG), consent management, and compliance frameworks
• Understanding of Agile methodologies, requirement documentation (US/UD/BRD)

Work Experience

• Experience working on BFL Partnership Architecture (Partner Systems, Partner MW, PMW DB, DL, HMW, BRE, Risk, 3-in-1, 3-in-1 MW, COSMOS, SFDC, Pennant LMS)
• Hands-on involvement in API integrations (Create Application, KFS, Status, Cancel, Webhooks, Additional Info APIs)
• Experience in solutioning and system design for co-lending/JV journeys.
• Working knowledge of SFDC (LOS), Middleware layers (PMW/HMW), and LMS (Pennant).
• Exposure to BRE logic, offer generation, and credit decision workflows.
• Experience in partner onboarding, API integration testing (CUG/UAT), and go-live execution.
• Hands-on experience in UAT cycles (IT + Biz), test data setup, and defect management.
• Experience in data mapping, reconciliation, and multi-system data validation.
• Ability to manage cross-functional coordination across Dev, Middleware, SFDC, Risk, and Partner teams.
• Experience in tracking funnel metrics, API performance, and system KPIs.