Lead - project management - (ccaas migration) - conversation banking - (bfsi) [shephali]

Role Type:

Project Manager (Lead)

Number of Openings:

1

Total Experience Required:

8–12 years of overall relevant experience.

BFSI Experience (Mandatory):

Minimum 5 years of recent BFSI (Banking, Financial Services & Insurance) experience is mandatory.

Location:

Open — candidate can be based at any of our India delivery locations, with a preference for Delhi Client, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.

Engagement Type:

Full Time - Permanent

Notice Period:

Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.

Key Responsibilities:

• Lead end-to-end CCaaS migration delivery, including resource planning, risk mitigation, cutover, and hypercare
• Own the Genesys migration workstream, ensuring technical and business readiness at each stage
• Coordinate across multiple, cross-functional teams throughout the migration lifecycle
• Manage delivery governance, timelines, and stakeholder reporting for the migration programme
• Drive issue resolution and contingency planning during cutover and hypercare phases

Required / Must-Have Skills:

• At least 4–5 years of project lead experience as a Lead PM
• Strong Transformation PM background with CCaaS migration experience, including resource planning, risk mitigation, cutover, and hypercare
• Must have hands-on Genesys migration experience, along with C&I exposure
• Experience working within a Transformation programme/project construct, ideally at a large global bank
• Experience coordinating/collaborating with multiple, cross-functional teams

Preferred / Good-to-Have Skills:

• Chatbot & Voicebot exposure, NLU, LLM / GenAI exposure
• RM Chat (WhatsApp), Genesys Cloud
• Understanding of the Contact Center domain is highly desirable